No Hassle, Just Happiness. Guaranteed.
Your new mattress will take time to adjust to your body and we encourage you to sleep on it for a minimum of 30 nights to allow for this adjustment period. However, in the event you are not comfortable within 100 days of your original purchase, we will do our best to match you to the correct mattress. You may exchange, or return, your mattress with no hidden re-stocking or sanitation fees; just standard transportation charges (local delivery starts at $79.99).
Do not remove the law tag from the mattress or foundation. All mattresses must be stain free for exchange or refund. Mattress Firm highly recommends using a waterproof mattress protector to help keep your new mattress sanitary. See a professional Sleep Consultant for details. Happiness Guarantee is not valid on clearance center purchases, floor models, pillows, mattress protectors, power/ adjustable bases, furniture and other accessories. Franchisee participation may vary. Not available in TN or for nationwide deliveries. (Examples: NY, NJ, CT or CA) Extended happiness guarantee available in Dallas and Birmingham areas. See Store for details. Good Impressions.
Body impressions are a normal occurrence with your new mattress and indicate that the cushion layers are conforming to the natural contours of your body. Impressions up to 1-1/2" on a mattress should be expected and are not an indication of structural failure. For Your Safety.
Mattress Firm’s delivery drivers will perform an inspection of all mattresses and foundations prior to a Happiness exchange, warranty exchange or return. In the event your bed is found to be unsanitary or contaminated with insects, the product cannot be exchanged or returned for a refund. Mattress Firm drivers are also not allowed to remove contaminated mattresses and foundations. Protect Your Investment.
Our interest is to help you protect your investment. In compliance with strict national and state bedding laws, and as detailed in the manufacturer’s warranty, Mattress Firm is unable to warranty or exchange a mattress that is stained or unsanitary. We recommend that you guard your mattress with a waterproof mattress protector. Check the warranty card or ask your sales associate about the correct support needed for your new mattress set as it is imperative for the manufacturer's warranty. Queen and king sizes require a center support with legs touching the ground. These Beds are Big.
Choosing the right foundation height is an important part of your decision. Mattresses manufactured today will most likely be thicker than your current set. Please measure to gauge how your new sleep set will fit into your room. The most efficient way to measure is from the frame up (instead of from the floor up) since frame heights vary. If the measurement will not satisfy your requirements, please contact your professional Sleep Consultant prior to delivery to find another solution and avoid additional delivery charges. Also note that nightstands, sheets, comforters and dust ruffles vary in size. Approximate Size:
39" x 75"
39" x 80"
54" x 75"
60" x 80"
76" x 80"
72" x 84"
Local Red Carpet Delivery.
We guarantee your new mattress will be delivered within a designated 3-hour delivery window, or your delivery is free. If your delivery is late, simply contact the store of your original purchase after signing the delivery manifest with the delivery time stamp and we will credit your account or mail a refund check for the price of your delivery fee within three weeks.
We want to make your delivery a smooth experience. Please help us by removing bed linens and any unused bed frames from the room prior to delivery. We also ask you to help us protect your home by removing objects from the delivery path. Mattress Firm delivery drivers are not allowed to move your personal property and are only insured to set up Mattress Firm merchandise. Mattress and foundation removal is limited to the number of pieces delivered. Frames, furniture and waterbeds cannot be removed. After your merchandise is delivered, please inspect it carefully. Our delivery drivers will ask you to sign our delivery manifest if all items are to your satisfaction. In the unlikely event damage occurs to your product, property, home or business during the course of a delivery, it must be noted on the delivery manifest before the delivery drivers have left the property and reported to the store of your original purchase within 24 hours. We are unable to process any claims after this time frame.
Mattress Firm recommends all of our customers use our professional delivery service. However, we understand for some customers it is more convenient or economical to pick your product up at our store or warehouse. Items should be inspected carefully prior to leaving the facility. Your purchase is under your possession and control as soon as it leaves the door of the store or warehouse. We do not recommend the use of any vehicle other than a covered truck for transporting merchandise. We will at your request and sole risk assist in placing and securing your merchandise. We cannot, however, be responsible for any damage caused by our assistance. Any claim for loss or damage due to the transportation of merchandise will be the sole responsibility of the consumer. Franchisee participation may vary. Guarantee is limited to customers within Mattress Firm local delivery areas. Click here to continue to Page 2