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Customer Reviews & Ratings

Every day, we deliver thousands of mattresses to homes across America. To continue to provide the very best customer service, we ask our customers to tell us how we are doing. The ratings below show what over 5,000 recent customers have to say about their Mattress Firm experience.
My salesperson was knowledgeable and attentive to my needs. 4.8
The store environment was inviting and clean. 4.5
My products were delivered as scheduled. 4.1
My delivery crew was professional and courteous. 4.5
I would recommend Mattress Firm to friends and family. 4.3
Here’s what some of our customers are saying...

“Sales associate was most pleasant and very helpful in selling me my mattress.”

J.R. | New Port Richey, FL

“The two young delivery men were very polite and considerate - A credit to your company.”

D.W. | Simpsonville, S.C.

“Sales associate at the Gainsville, Georgia store was extremely knowledgeable.”

T.B. | Clermont, GA

“I was impressed that the delivery men rolled the red carpet out and wore shoe covers.”

D.H. | Humle, TX

“Very good experience! The sales associate was very knowledgeable and not pushy. He helped a lot.”

A.S. | Gilbert, AZ

“The sales associate was great and did a great customer service job!”

C.A. | Scottsdale, AZ

“My salesperson was very helpful, knowledgeable and friendly. The delivery staff was great... Polite, quick and thorough.

J.L. | Phoenix, AZ

“I have never experienced such a well orchestrated delivery. The drivers were professional, efficient and friendly, too.”

J.P. | Atlanta, GA

“My entire experience was excellent. I will highly recommend your company.”

G.P. | Abita Springs, LA

“The sales associate was knowledgeable and professional. Exceptional customer service by your entire team!”

S.K. | Allen, TX