FAQ Warranty Claims

warranty
claims
1. What does the warranty typically cover? How long is my warranty period?

Your warranty coverage is offered through the manufacturer and will differ across brands. Please review your warranty card for coverage details. The law tag on your mattress will provide a code which you should reference against the warranty card for the length of your warranty period. For details on filing a warranty claim, click here.

2. Are there any exclusions to my warranty?

Outlet, floor models and clearance merchandise do not come with a warranty. Your warranty is also voided if your bedding is stained.

3. I’ve had my mattress for a year and it is starting to have a dip. What can I do?

If you are having a problem with your mattress and would like to file a warranty claim, please go to www.mattressfirm.com/mattress-warranty.html.

4. Are there any fees associated with a warranty claim?

There is a fee for a 3rd party company to perform an inspection in your home. If your warranty claim is approved, there is a transportation fee of $79.99 for Mattress Firm to complete the delivery of your warranty exchange.

5. What happens after I submit my claim?

After your claim and payment have been submitted, you will be contacted by a 3rd party inspector within 7-14 business days. In the event there is not a 3rd party inspector in your area, you will be contacted by a Warranty Representative.

6. I recently sent in my warranty claim and have not heard anything yet. What are the next steps?

A third party inspector will contact you to schedule an appointment 7-14 business days. Your results will be mailed to you within 2 weeks of the inspection. .