What’s Covered by the Manufacturer’s Warranty?
You’ve now had your bed for a few years, and noticed there is a large dip in the mattress. Often, the first question people ask when they find damage to their mattress is, “Is this covered by the manufacturer’s warranty?”
Warranties protect your purchase from defects in manufacturing, not from damage caused by use or normal wear and tear.
What May Be Covered by the Manufacturer’s Warranty
- Protruding Coils, Springs or Wires: Many people sleep on an innerspring mattress. If you find springs that are loose, broken or are protruding through the mattress fabric, it may be covered by your mattress warranty.
- Squeaks and Noises: Squeaks and noises coming from your mattress or box spring are signs that there may be something wrong. Locate the sound and confirm it isn’t coming from your headboard or bed frame.
- Loose or Torn Edge: The edge of your mattress should be tight and free of tears and defects. If you have noticed that the edge has become loose, it is important to have it addressed before the issue becomes worse.
- Broken Foundation Support: If any of the wood in your box spring or foundation is broken, it could negatively affect the comfort and life of your mattress and should be fixed right away.
- Body Indentation of 1.5” or Greater: New padding layers conform to your body. You can expect body impressions to appear as a result. This is normal. But if a body indentation is greater than 1.5 inches, it may be covered by your warranty.
NOTE: For an accurate measurement, lay a yardstick or a broom handle across the width of the mattress in the area that is sagging. Without pressing down, measure the depth of the deepest impression. Don’t measure head-to-toe, inside a quilting seam or around a button stitching area. See how to make a mattress warranty claim.
What Is Not Covered by the Manufacturer’s Warranty
Other items that are generally not covered by your warranty include:
- Stains and burns
- Structural damage due to improper frame or foundation support
- The firmness or comfort level of a mattress
- Normal wear and tear due to use
- Damage due to misuse such as the border wire becoming twisted from bending or folding the mattress
Learn more about protecting your mattress.
For complete details, read the warranty card that comes with your mattress. Many manufacturers include warranty details on their websites. Knowing what is, and isn’t, covered by your mattress warranty can save you time, trouble and money. And that means you can rest easier.