Mattress Firm Warranty Information
Sometimes, even the highest quality products may fail, show early signs of wear, or have a manufacturing defect. At Mattress Firm, we stand by our commitment to help you get your best night’s sleep. If something goes wrong with a product you purchased from us, we’re here to help guide you through the warranty process. It’s important to know that your mattress warranty is covered by the manufacturer, not by Mattress Firm, and the process may differ depending on the product type and brand. Because we’re in the business of giving you peace of mind, we’ve created a 3-step guide to help you through the process.
Step One: What’s Covered By My Manufacturer’s Warranty?
Warranties protect your purchase from defects in manufacturing, not from damage caused by use or normal wear and tear. You can find specific details on what is and isn’t covered on your manufacturer’s warranty card.
Step Two: How Do I File A Warranty Claim?
It’s important to know the brand of your product, because the manufacturer is solely responsible for warranty fulfillment. Mattress Firm helps you by facilitating the warranty claim process, but we are ultimately bound to the requirements set forth by the manufacturer.
If your manufacturer is Tempur-pedic®, Sealy, Stearns & Foster, Sleep Number® (Select Comfort), Sleep to Live (Kingsdown), Protect-A-Bed®, Leggett & Platt, Customatic, Enso, Mantua or Pragma, you will need to contact their warranty center directly as they handle claims for their products from start to finish. You can reach them by calling the numbers listed below.
WARRANTY CENTER CONTACT
|STEARNS & FOSTER®||
|SLEEP NUMBER®(SELECT COMFORT)||
|SLEEP TO LIVE (KINGSDOWN®)||
|LEGGETT & PLATT (Metal Frames)||
|LEGGETT & PLATT (Adjustable Bases)||
|CUSTOMATIC ADJUSTABLE BEDZ||
|ENSO SLEEP SYSTEMS||
For all other brands, click here to begin filling your mattress warranty claim. We will evaluate your submission and attempt to draw a conclusion from the information provided. If we’re unable to determine whether or not there is a defect, we will offer you the option of scheduling a service appointment for a third-party inspector to come to your home and inspect the merchandise.
We are dedicated to resolving your warranty needs, and will respond to submissions within 5 business days. The Mattress Firm Warranty Claim Center is closed on Sundays, but will respond to all requests from Saturday and Sunday, by close-of-business the following Monday.FILE CLAIM
Please note: The manufacturer’s warranty does not cover any transportation and/or service costs associated with the warranty process. The warranty only covers replacement of the defective piece(s).
Step Three: Sit Back And Relax!
Now that you have filed a warranty claim, all you have to do is sit back and relax while we review the details. Be on the lookout for an email or letter in the mail with the outcome. We respond to submissions within 5 business days. If your product is found to be defective, the manufacturer will either replace it or offer a comparable model. If additional details are needed, a Warranty Representative will reach out to you directly at the email address or phone number provided.