Kid-Customized Pillow - 1 Year Limited Warranty

How Long Does This Limited Pillow Warranty Last?

The warranty starts on the day you complete your purchase, and extends for one (1) year from that original date of purchase.  The warranty covers one replacement during that period.

Who Does This Limited Pillow Warranty Cover?

This limited pillow warranty covers only the original purchaser, who purchases a new pillow directly from 5 Little Monkeys or an authorized reseller, when the Pillow is used normally for its intended purposes.  It does not cover pillows sold by unauthorized resellers or any other 3rd party.

What Will 5 Little Monkeys Do?

If a covered defect occurs during the Limited Pillow Warranty period, we will repair or replace (at 5 Little Monkeys option) the defective product. If a replacement is required, we reserve the right to substitute materials of equal or higher quality if a similar product is not available.

What do I Need to Do to Make Sure I Don’t Invalidate my Warranty?

In order to make sure your warranty applies throughout the life of your product, you need to:

    • Follow all care and use instructions.
    • Don’t abuse, damage, burn, cut or stain your pillow.
    • Keep your original purchase receipt or your packing slip for proof of purchase date.

What Does This Limited Pillow Warranty Cover?

Your limited pillow warranty applies to the following:
 

    • Any flaw or defects in material and workmanship as described in this Limited Warranty, when proper handling and normal usage are observed.

What Does This Limited Pillow Warranty Not Cover?

Your warranty does not cover:

    • Imperfections in the fabric cover.
    • Comfort preference.
    • Normal increases in softening and settling of materials, or any other normal wear and tear.
    • Physical abuse or damage to the structure and/or cover material, including, but not limited to, burns, cuts, tears, liquid damage or stains, provided that the defect is caused by such abuse or damage.
    • Transportation charges.
    • Unsanitary product conditions.
    • Damage caused by improper use or care.
    • Any Pillow (whether manufactured by 5 Little Monkeys or not) sold by resellers who are not authorized retailers.

Failure to follow the manufacturer's use and care instructions may void this Limited Pillow Warranty. 5 Little Monkeys does not warrant that this product is suitable for any person's medical condition or that it will protect the user against bacteria, viruses or other disease organisms. To the maximum extent permitted by applicable law, in no event shall 5 Little Monkeys be liable for any special, incidental, punitive, indirect or consequential damages whatsoever in any way arising out of the use, or inability to use, the product.

5 Little Monkeys reserves the right to refuse service and invalidate this Limited Pillow Warranty when the product failure is due to causes other than defective material and/or workmanship.

All warranties contained herein are void if the product is found to have been tampered with or misused by the purchaser beyond reasonable wear. This Limited Warranty shall not apply if the product has been damaged, intentionally or due to neglect, including, but not limited to damage caused by burns, cuts, water or stains. This Limited Pillow Warranty does not cover the normal increase in softness of the filling material. 

The service terms stated in this Limited Pillow Warranty shall be the consumer's sole and exclusive remedy in the event of product failure during the Limited Pillow Warranty period. 5 Little Monkeys makes no warranty beyond what is contained in this Limited Pillow Warranty. 5 Little Monkeys does not authorize any person to create for it any other obligation or ability in connection with this Limited Pillow Warranty.

How Do You Get Limited Pillow Warranty Service?

If you are considering placing a Limited Pillow Warranty service claim, please contact 5 Little Monkeys at 844-325-5555 or e-mail us at info@5littlemonkeysbed.com.

A simple claim form must be completed and submitted with a copy of the original purchase receipt or your packing slip for proof of purchase date and the law tags. You must provide transportation or accept freight charges to and from the 5 Little Monkeys warehouse in Commerce, CA for inspection of the warranted product (if requested) or to either return the product for repair or replacement of the product. At our discretion, we may request you to provide photos (digital or standard) of the defected product prior to its return for inspection, if requested.

How Does State Law Apply?

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply. If an implied warranty or condition is created under applicable state law, you also have an implied warranty or condition, BUT ONLY AS TO DEFECTS DISCOVERED DURING THE PERIOD OF THIS LIMITED PILLOW WARRANTY (1 YEAR).