Online Warranty Form (Step 1 of 3)

Section 1: Tell Us About Your Product

  • Are there any stains, rips, burns or tears on the product?

    Please use the comment box below to provide a detailed description of the damage including what you believe caused the damage, the size of the affected area, and how long ago the damage occurred.


  • 10 MB Max

Section 2: Contact Information

EMAIL

An email address is required for confirmation and to receive warranty results.

  • - -

ADDRESS WHERE MERCHANDISE IS LOCATED

Please enter the name, address and product details found on your or receipt.

Order Information

Only your email address and contact information are required to file a warranty claim with us. Please complete the fields below to the best of your ability.

close up example image
Sample Receipt
  • / / Pick a date.

Receipt Upload

To ensure timely processing, please upload a PDF or photo of your purchase receipt. The photo should include the purchase date, order number, customer number, product information and purchase price. If you do not have a copy of your original receipt, we will make every effort to locate a copy for you.


  • 10 MB Max

Section 3: Photo Uploads

Our standard measuring device is designed to help you easily take measurements of your product. Simply download and print the "le below. Once printed, cut-out and fold along the dotted red lines. To successfully complete a self-inspection, you will also need a broom or yard stick to lay across your merchandise.

DOWNLOAD

image of measuring device photo of measuring device folded

Please upload the pictures requested below. Samples pictures are shown.

Affected Area(s)

  • Place standard measuring device and broom or yard stick in place at the deepest body impression or sag (in the example photo below, use a broom or yard stick instead of a string). Photo should be taken at a distance.

    UPLOAD
    10 MB Max
    example image EXAMPLE
  • Close-up of previous photo focused directly where the broom or yard stick (represented by a string in the photo below) crosses in front of the measuring device.

    UPLOAD
    10 MB Max
    example image EXAMPLE
  • Photo of opposite side / partner side of mattress; measuring device and broom or yard stick across a!ected area. Photo should be taken from a distance.

    UPLOAD
    10 MB Max
    example image EXAMPLE
  • Close-up of previous photo focused directly where the broom or yard stick (represented by a string in the photo below) crosses in front of the measuring device.

    UPLOAD
    10 MB Max
    example image EXAMPLE

Labels & Tags

  • Clear and legible.

    UPLOAD
    10 MB Max
    example image EXAMPLE
  • Clear and legible photo of silk label, sewn into the seam of the mattress.

    UPLOAD
    10 MB Max
    example image EXAMPLE

Box Spring

  • Complete view of the box spring; measuring device and broom or yard stick in place at the deepest impression or sag. Photo should be taken at a distance.

    UPLOAD
    10 MB Max
    example image EXAMPLE
  • Close-up of previous photo focused directly where the broom or yard stick (represented by a string in the photo below) crosses in front of the measuring device.

    UPLOAD
    10 MB Max
    example image EXAMPLE

Frame Support / Foundation

  • Complete view of the frame support, center rails and legs, including: metal frames, wooden frames with slats, solid platform beds, or adjustable bases.

    UPLOAD
    10 MB Max
    example image EXAMPLE
CONTINUEloading

It may take several minutes to upload images depending on your internet speed.