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Please use the comment box below to provide a detailed description of the damage including what you believe caused the damage, the size of the affected area, and how long ago the damage occurred.
An email address is required for confirmation and to receive warranty results.
Please enter the name, address and product details found on your or receipt.
Only your email address and contact information are required to file a warranty claim with us. Please complete the fields below to the best of your ability.
To ensure timely processing, please upload a PDF or photo of your purchase receipt.
The photo should include the purchase date, order number, customer number, product
information and purchase price. If you do not have a copy of your original receipt, we
will make every effort to locate a copy for you.
Our standard measuring device is designed to help you easily take
measurements of your product. Simply download and print the
"le below. Once printed, cut-out and fold along the dotted red
lines. To successfully complete a self-inspection, you will also need
a broom or yard stick to lay across your merchandise.
Place standard measuring device and
broom or yard stick in place at the
deepest body impression or sag (in
the example photo below, use a
broom or yard stick instead of a
string). Photo should be taken at a
Close-up of previous photo focused
directly where the broom or yard
stick (represented by a string in the
photo below) crosses in front of the
Photo of opposite side / partner side
of mattress; measuring device and
broom or yard stick across a!ected
area. Photo should be taken from a
Clear and legible.
Clear and legible photo of silk label,
sewn into the seam of the mattress.
Complete view of the box spring;
measuring device and broom or yard
stick in place at the deepest
impression or sag. Photo should be
taken at a distance.
Complete view of the frame support,
center rails and legs, including: metal
frames, wooden frames with slats,
solid platform beds, or adjustable
It may take several minutes to upload images depending on your internet speed.
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