Online Warranty Form

We are dedicated to resolving your warranty needs, and typically respond to submissions within 5 business days. We are closed on the weekend, but will respond to all requests from Friday, Saturday and Sunday, by end-of-business on Monday.

For warranty claims on Tempur-pedic®, Sealy, Stearns & Foster, Sleep Number® (Select Comfort), Sleep to Live (Kingsdown), Protect-A-Bed®, Leggett & Platt, Customatic, Enso, Mantua or Pragma, please contact the vendor directly.

For all other vendors / brands, please fill out the following form to ensure your warranty is processed in a timely manner.

What you’ll need

1. Product Information
We will want to know the brand, product type, and defect reason to process your order. Please note: If you are filing a claim on a mattress or box spring only, we will also want to collect details about the complementary pieces of your sleep system (i.e., for mattress only, we will want details about your box spring and foundation).

2. Contact & Order Information
We will need your Name, Email, and Address as it appeared on your invoice. If you have your invoice handy it will be helpful, but you do not need to have a copy of your invoice to file a warranty claim.

3. Photos of Your Merchandise
See the below photos required and make sure you have them ready for uploading before getting started. All photos should be taken in the home – please do not take the merchandise outside as it may become unsanitary.
Please remember to remove bed linens before taking the photos, and do not push, sit or jump on the bed to demonstrate what you are experiencing.

NOTE: All required photos are necessary in order for a proper determination to be made on your claim. Failure to upload one of the required photos may result in a significant delay for your warranty results.

Photo preparation (only for mattress, mattress + box spring or frame support)

Our standard measuring device is designed to help you easily take measurements of your product.

Simply download and print the file below. Once printed, cut-out and fold along the dotted red lines. To successfully complete a self-inspection, you will also need a broom or yard stick to lay across your merchandise.

DOWNLOAD

image of measuring device photo of measuring device folded

Affected Area(s)

  • Place standard measuring device and broom or yard stick in place at the deepest body impression or sag (in the example photo below, use a broom or yard stick instead of a string). Photo should be taken at a distance.

    10 MB Max

    example image EXAMPLE
  • Close-up of previous photo focused directly where the broom or yard stick (represented by a string in the photo below) crosses in front of the measuring device.

    10 MB Max

    example image EXAMPLE
  • Photo of opposite side / partner side of mattress; measuring device and broom or yard stick across affected area. Photo should be taken from a distance.

    10 MB Max

    example image EXAMPLE
  • Close-up of previous photo focused directly where the broom or yard stick (represented by a string in the photo below) crosses in front of the measuring device.

    10 MB Max

    example image EXAMPLE

Box Spring

  • Complete view of the box spring; measuring device and broom or yard stick in place at the deepest impression or sag. Photo should be taken at a distance.

    10 MB Max

    example image EXAMPLE
  • Close-up of previous photo focused directly where the broom or yard stick (represented by a string in the photo below) crosses in front of the measuring device.

    10 MB Max

    example image EXAMPLE

Labels & Tags

  • Clear and legible.

    10 MB Max

    example image EXAMPLE
  • Clear and legible photo of silk label, sewn into the seam of the mattress.

    10 MB Max

    example image EXAMPLE
  • Clear and legible.

    10 MB Max

    example image EXAMPLE
  • Clear and legible photo of silk label, sewn into the seam of the box spring.

    10 MB Max

    example image EXAMPLE

Frame Support / Foundation

  • Complete view of the frame support, center rails and legs, including: metal frames, wooden frames with slats, solid platform beds, or adjustable bases.
    NOTE: A full view of the support system is required in order to make a proper determination on your claim. Failure to upload a full view of the support may result in a significant delay for your warranty results.

    10 MB Max

    example image EXAMPLE

Please note: The online claim is designed to capture all of the necessary details in one sitting. If you exit the form before completing it, the information will NOT be saved. We recommend gathering all of the necessary information before initiating a claim, as it will take about 15-minutes to complete a claim in its entirety.

START A CLAIM