Mattress Firm helps you rest easy.

Have a question? Check out our Customer Service Policy or Frequently Asked Questions for guidance.
If you still require assistance, please contact the following for the quickest service:

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Call the Store* where you made your Purchase

  • Delivery
  • Product
  • Exchanges
  • Refunds

* Refer to your receipt for Store contact information or click the Store Locator to find the Store nearest to you


Warranty Support*

  • Warranty Claims

*Call 866-942-3551


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We’re here to help.

For questions regarding the Mattress Firm website, nationwide delivery, a product or deal you see online, or to place a new order, please contact us:

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Phone Hours:
Monday - Saturday: 7am-7pm CST
Sunday: 8am-7pm CST

Questions about your warranty?

Have questions about your warranty? Learn more here. To file a claim, please call us:

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Warranty Support Hours:
Monday - Saturday: 8am – 7pm CST
Sunday: 8am-7pm CST


1. What is the best brand?

Mattress Firm carries a variety of the top quality brands. Each brand carries mattresses with unique features that can accommodate your individual and specific requirements. Some of our best-selling brands include Simmons, Serta and Hampton & Rhodes.

2. What is the best mattress?

With the wide range of mattresses that we carry, the best mattress for you is one that accommodates to your individual and specific requirements. In order to find the best mattress for your comfort, we recommend that you start with the Left-Bar Filter Tool on the homepage of our site. Selecting your desired Comfort Level and Mattress Type will help narrow down the results to mattress that best suit your needs. Additional filters to help your search include the type of Brands, Key Features, and Mattress Height.

3. Can I view mattresses from online in a real store?

Yes, you can. Please use our store locator featured on the website to find a local store near you. We recommend calling the store first to verify if the store carries the product you are interested in. If a product on the website indicates ‘Web Only', that product will NOT be available to view at a store.

4. How can I tell if I need a new mattress?

Our motto is Replace Every 8 Years, but there are several other factors that take into place when deciding on whether you need a new mattress. Below are some signs that your mattress has lost its support.

  • You wake up tired or achy
  • You tend to sleep better at other places than at home (such as a hotel)
  • Your mattress shows visible signs of wear (it's saggy or lumpy)
  • Rotating your mattress no longer provides the desired comfort change
  • Your mattress is 5-8 years old (this depends on the type of mattress you have along with the factors listed above)
5. What is the best type of mattress for a child?

The type of mattress you choose for a child is extremely important because children grow while they sleep. A plush mattress is normally recommended for a child since they weigh less compared to adults and won't make a big indentation on the mattress.

6. What type of mattress is recommended for overweight people?

Memory foam mattresses are generally recommended because they are more durable and supportive than spring mattresses which can break down quicker. If you have special preferences, please give us a call at 1-877-384-2903.

7. What is the best mattress for couples with different comfort preferences?

A split mattress will give couples the option to choose different comfort levels for each side of the bed. Choose 2 Twin XL, 2 Queen or 2 California King mattresses make sure they are the same height and place them on top of a split king size box spring/foundation.

8. What is the best mattress for people who sleep on their stomachs?

If you are a stomach sleeper, we recommend a supportive mattress to keep the back from arching and support the midsection.

9. What is the best mattress for a side sleeper?

If you are a side sleeper, we recommend a pillow top or plush mattress that can contour to the body.

10. What mattress is recommended for a bad back?

If you have a bad back, we recommend a firm mattress with good support for the lower spine.

Happiness Guarantee

Happiness Guarantee

If you are not satisfied with your mattress anytime within 120 nights from original delivery, we will do whatever we can to make you happy. We will even issue you a refund.
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Lowest Price Guarantee

On-Time Delivery

At Mattress Firm, we work with YOUR schedule. If your purchase is not delivered within the guaranteed 3 hour window, your delivery is FREE.*
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Free Shipping Over $499

Free Shipping Over $499*

Get free delivery when you spend over $499 online. This includes same day / next day delivery, free in-home set up, removal of old mattress, and our trademark red carpet delivery!
*Available for most products and online only