1612 Village Market Blvd SE
1612 Village Market Blvd SE
- Product Overview
- Delivery & Shipping Info
- Warranty Info
Product OverviewAvailable in Select Stores
The Remedy 13" Firm Memory Foam Mattress combines the firm support you want with the air flow you need to stay cool and comfortable all night. Providing pressure relief, the layer of high-quality Recovery Foam™ contours to your body to isolate motion. The cover is infused with phase-change material to provide cooling comfort. It works with a single patented all-foam Octaspring layer to form contoured channels to create space for enhanced ventilation. Known as the Octachannel, it directs hot, humid air out of the mattress and draws in fresh air, so you can sleep uninterrupted at a natural temperature. At its base, a layer of 8’’ Remedy Foam™ core serves as a foundation of support for your bed and your body, creating the perfect firm feel.
Comfort Type: Medium
- Phase-Change Cover
- 4” Recovery Foam™
- 3” Octaspring™
- 3” Octachannel™
- 4” Remedy Foam™
- Twin XL: 39" W x 80" D
- Full: 54" W x 75" D
- Queen: 60" W x 80" D
- King: 76" W x 80" D
- Cal King: 72" W x 84" D
Delivery & Shipping InfoRed Carpet Delivery
We offer a guaranteed 1 day delivery window, or it’s FREE!*
Red Carpet Delivery Service
At Mattress Firm, we roll out the red carpet for you with this premium service - tailored to YOUR schedule. If your purchase is not delivered within the guaranteed 1 day window, your delivery is FREE.*
- 1 day delivery window or delivery is free
- Same day and next day delivery available In-store, Call, or Chat only
- Free in home set up of your mattress set
- Courteous and professionally trained Dream Team Delivery™ personnel
- Red carpet and sanitary blue booties to protect your home
Red Carpet Delivery Details
We guarantee your new mattress will be delivered within a designated 1 day delivery window, or your delivery is free. If your delivery is late, simply contact the store of your original purchase after signing the delivery manifest with the delivery time stamp and we will credit your account or mail a refund check for the price of your delivery fee within three weeks.
Participation may vary. See store for details. Not applicable on all products. As part of our Red Carpet Delivery Service, we will contact you to schedule delivery whenever it's convenient for you. While we install your new mattress, we will also haul your old mattress away.
*Not available in all areas
10-Year Limited Mattress Warranty
Thank you for purchasing our DORMEO mattress manufactured by SINOMAX! You have made an important step in improving the quality of your sleep and well-being. We believe we’ve created the world’s most comfortable mattress without compromising quality, support, or the environment. Years of research have resulted in a new technology with all the best qualities of memory foam and metal springs, and none of their drawbacks. You will enjoy more comfort, fall asleep faster, spend more time in deep REM sleep and wake up feeling refreshed. You are going to love your DORMEO mattress!
SINOMAX USA, Inc. ("SINOMAX") provides a ten (10) year limited warranty (“Limited Warranty”) for your DORMEO mattress which begins on the date of purchase. Please be sure to retain YOUR ORIGINAL SALES RECEIPT (or a readable photocopy) for proof of purchase date as well as ALL TAGS that are sewn into your mattress. We recommend leaving any tags intact on your mattress. In the event, you are required to return your product or submit a warranty claim, these documents will be required. Please keep them on file in a safe and secure place for future reference. We stand behind our Limited Warranty, so please contact the Retailer Warranty Support Department at 1-866-942-3551 immediately with any issues you may experience so that resolve it as soon as possible for you. Please check with retailer for warranty validation.
In our sole discretion and option during the Limited Warranty, we will repair or replace the original purchaser’s DORMEO mattress if it is defective due to faulty workmanship or materials, subject to the limitations described in this warranty. This warranty is applicable only to the original purchaser of the DORMEO mattress. This Limited Warranty does not apply to floor models or “Demos”.
Sinomax shall not be liable for incidental or consequential damages resulting from the use of this product or arising out of any breach of this warranty. The foregoing Limited Warranty is exclusive and no other warranties, express or implied, including warranties of merchantability and fitness for a particular purpose, are made hereunder other than the warranty described herein.
DORMEO mattresses are designed for full performance when used with a supportive foundation system (platform bed, slatted frame with horizontal center supports, a box spring and/or adjustable bed). If used on a faulty foundation system or on any other equipment not specified, resulting in damage to the mattress or your personal property, your Limited Warranty will be void. Proof of the quality of the foundation, adjustable bed base, or bed frame used in conjunction with the mattress will be required if purchaser makes a claim under this Limited Warranty. SINOMAX reserves the right to invalidate this Limited Warranty if the foundation is determined, in SINOMAX’s reasonable discretion, to be inadequate.
The Limited Warranty Does Not Apply To: imperfections of the fabric; slight body impressions (less than ¾ inch in depth). However, if body impression found in a DORMEO mattress is 3/4 of an inch or more in depth and IS NOT associated with use of an improper or unsupportive foundation (or other misuse), it may becovered by the warranty; comfort or temperature preference; matters of inconvenience; transportation charges (if applicable); any abuse or unsanitary product conditions; or damage caused by improper use or care. Limited Warranty does not include a normal increase in softness of the memory foam material or a decrease in the slow recovery feature (elasticity). These aspects do not affect the pressure-relieving qualities of the foam.
The Warranty is Deemed Null and Void If/When: if the product is found to have been tampered with or misused beyond reasonable wear, and shall not apply if the product has been physically damaged intentionally or due to accident or neglect, including but not limited to, damage by burns, cuts, water, stains, bodily fluids or is otherwise abnormally soiled or unsanitary. It is recommended that the consumer protect the mattress with a stain resistant mattress pad or mattress cover. Mattress can be spot cleaned with a mild detergent. This Limited Warranty does not cover defects or damage caused by a consumer’s failure to follow these recommendations; there is improper or unsupportive foundation used; there are insect infestations; the mattress has not been properly packaged resulting in damage during return shipping; or the original purchaser cannot provide an original proof of purchase receipt and law tag.
Additional Information: If the original mattress model is not available at the time of repair or replacement, SINOMAX reserves the right to replace the mattress with an alternative model of equal quality or value, in its sole discretion. Mattress dimensions (length and width) have a ±2% tolerance due to elasticity of the components. This tolerance is considered normal and does not constitute a defect in the mattress and is not subject to a warranty claim, whether after short- or long-term use of the mattress. Limited Warranty coverage for this mattress is limited to a one (1) time replacement during the warranty period. In the event of an authorized product repair or replacement, the Warranty Period will not be renewed or extended following the repair or replacement. In short, a repaired or replaced mattress does not reset or in any way alter the original Warranty Period duration.
Mattress Cover Limited Warranty The mattress cover provided with the mattress is warranted for ten (10) years from the original date of purchase to be free of defects in the material or workmanship. SINOMAX will replace or repair a cover at its option within the warranty period at no cost to the original purchaser, excluding return shipping costs and may replace with current style of cover available.
Shipping and Handling Fees The original purchaser is responsible for all one-way shipping and handling fees when returning the mattress or removable mattress cover for all warranty claims.
The repair or replacement as provided under this Limited Warranty is the exclusive remedy of the consumer and is provided in lieu of all other warranties, express or implied. In no event shall SINOMAX be liable, whether in contract or tort (including negligence), for damages in excess of the purchase price of the product, for any direct, incidental, special or consequential damages of any kind or loss to the full extent that these damages may be disclaimed by law. Some states do not allow the limitation or exclusion of incidental or consequential damages, or limitation on the length of an implied warranty, and so the above limitations or exclusions may not apply to you. This limited warranty gives you specific legal rights that vary from state to state, and you may have other rights which may vary from state to state.
SINOMAX will not refund your purchase price. Please contact the retailer for their refund policy.
If you have any questions, please contact the Retailer Warranty Support Department at 1-866-942-3551