Mattress Firm Dorchester

Contact

9305 Dorchester Street Suite 102
Highlands Ranch, CO 80129

Hours

Today: 10:00 AM - 8:00 PM

Monday - Saturday:

10:00 AM - 8:00 PM

Sunday:

10:00 AM - 6:00 PM

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Reviews

Mattress Firm Dorchester

9305 Dorchester Street Suite 102 Highlands Ranch, CO 80129

4.9

320 Reviews

Rebekah Bunting Profile Image

Rebekah Bunting

We’ve been needing a new mattress for some time, decided to just stop in at the Highlands Ranch store just to look. We were warmly greeted by John. He went above and beyond helping us pick out what suited both my husband and I. He was extremely knowledgeable about all the brands and never tried to sell us anything. Just gave us facts and honest opinions. Answered all my questions and never made me feel stupid that I didn’t know much about mattresses. The store closed at 6 and he assured us it was no big deal and helped us pick out the perfect set up. He kept thanking us for OUR patients even though we kept him 40 min past his time to close the store. We never felt pressured or he like he was in a hurry to get out of the store. Never thought I’d say this but it was a very enjoyable experience. Thank you John!

5 months ago

Traci Pohlenz Profile Image

Traci Pohlenz

Hands down the best customer service I've had in years. Michael was awesome in helping me select a bed and getting delivery set up. Delivery by Hasan perfect. He and additional delivery person were friendly and set up the bed quickly. These guys know how to take care of the customer!! Thank you 😊

5 months ago

Linda Sander Profile Image

Linda Sander

I was at the Nebraska State Fair and stopped to inquire about the adjustable bed frame. The sales person was very friendly and was the North District manager from Florida. I explained to HER several times that at this time I would NOT be punching the bed. I had just lost my husband and did not have any idea what my new income would be a month. We talked about mattress also. The sales person offered to give me several discounts as was first day of Fair and also Labor Day holiday specials. The sales person said only way be give a dollar amount for the frame,mattress,sheets and was to write it all up as a order and to see if I qualify for the interest free special. I gave HER ALL my information and SHE wrote up as a order. One week later I received a large box with sheets and pillows. I DID NOT AGREE TO BUY anything . Checking further I found out the sales lady sent my order in ,I did NOT agree to purchase at this time. I am now canceling a order that I did NOT place. This a lesson to everyone to be caution about talking to sales people at out -of -stores sales, John at the Denver store was helpful to me with this problem. I would like to say that Highlands Ranch ,Co store was most helpful to me in handling this problem. John explained to me how a out-of-store sales person has different sales approach to handling customers. I would recommend anyone to buy from the Highlands Ranch, Co Mattress Firm Store and talk to John

4 months ago

Karen Johnson Profile Image

Karen Johnson

John at my local Mattress Firm store in Highlands Ranch was very helpful. I got exactly what I wanted and it was delivered within two days. Torry and his partner made the delivery and kept me informed as to when they would arrive. Thery were very friendly and helpful in switching my new purchases between rooms. All in all, it was an easy satisfactory experience.

3 months ago

Arianna Sigurdson Profile Image

Arianna Sigurdson

Rick helped me to purchase my new mattress and was very helpful and professional. He was able to show me which other mattresses I might like based on the ones I had mentioned liking. Overall very pleased with the customer service here!

5 months ago

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