Mattress Firm E Grand River

Contact

3625 East Grand River Avenue
Howell, MI 48843

Hours

Today: 10:00 AM - 8:00 PM

Monday - Saturday:

10:00 AM - 8:00 PM

Sunday:

10:00 AM - 6:00 PM

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Reviews

Mattress Firm E Grand River

3625 East Grand River Avenue Howell, MI 48843

4.9

44 Reviews

Kathryn Wheeler Profile Image

Kathryn Wheeler

I would like to thank your business personnel at the customer service level for their excellent service. Your customer care executive, Jaclyn took care of all my questions in a jiffy. She also provided timely and helpful advice regarding the brand of mattress I was purchasing. She let me know all the important information regarding the product including it’s features. Jaclyn also ensured that I received all the information regarding the mode of payment to the company and the time by which I would expect the mattress to be delivered to my home. I was very thankful that Jaclyn explained which product will suit my needs best. She has a caring, home girl approach, and she is a true professional. Please accept my gratitude towards her and your manager, Mike for their speedy and efficient services. I was able to complete the transaction within minutes thanks to their attentive and alert presence! I would especially like to commend Jaclyn for her professionalism and excellent skills!

4 months ago

Dane Brandon Profile Image

Dane Brandon

Michael (Mike) was very helpful with my recent purchase of a new matress! I knew I wanted something more on the firm side of things but with the systems suggestions, we were able to fine the right one in 5-10 minutes! I was in and out within an hour. Not mentioning he had great customer service even while other guests walked in. I did not feel forgotten despite him being the only employee working on Sunday.

5 months ago

Mark Profile Image

Mark

Craig did a great job helping me and my wife yesterday. He was personable and very knowledgeable on the products. I liked that he gave me and my wife some time without breathing down our throats. In the end we bought a new bed and are excited to try it out once it’s delivered… side note: we went to Gardener White down the road as well beforehand and the customer service there was absolutely terrible. The two sales reps that I talked to wouldn’t even show me the “cheaper” beds and wouldn’t stop telling me how they know better. If you want good customer service go to mattress firm and ask for Craig.

a month ago

Cliff Noell Profile Image

Cliff Noell

Quick and easy assistance! When I first called the store, I spoke to Jaclyn. She was quickly able to find the items I was looking for and even though something I needed help with, she had never been asked about before. She reached out to her peers and got answers. I quickly received a call back with an update that she was able to learn something new to be able to assist me with finishing my purchase. Now, I wait for it all to arrive but I’m sure I’ll sleep so much better with my new Serta mattress. Thank you so much for your help Jaclyn, I really appreciate it!

4 months ago

Jamie Ward Profile Image

Jamie Ward

The lady there was amazing. Be sure to go to mattress firm to buy a mattress before Gardner White. I made the mistake of buying my mattress for my house at Gardner white and to return it will cost me an arm and a leg. Went to mattress firm to buy a new mattress for the camper and service was amazing. She didn’t try to sell me the most expensive mattress, informed her of what I was wanting to spend and stayed within that range. And the retune policy is way better than Gardner White. Not sure how Gardner White stay in business being crooks. Very pleased with Mattress Firm.

5 months ago

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