Mattress Firm Providence Road
8046 Providence Road Suite A Charlotte, NC 28277
Cliff greeted us in the AM at the door 6/21. He was extremely educated on his products. He asked the right questions and guided us to our eventual purchase which we made a day later. In the meantime after making myself crazy looking at mattresses on the internet all evening before going back. We are very pleased with our purchase. Cliff fielded other customers both days providing service to them and us equally always making sure we were satisfied. We are pleased with our customer experience with Cliff. The store is extremely hot which Cliff recognized and apologized for numerous times when my wife’s color started to glow. Come on corporate do something with this store it isn’t right. Cliff kept pointing the vent blowers at my wife as we moved around the store. They were blowing lukewarm air.
3 months ago
I urgently needed a replacement frame and they certainly filled the bill. I don't recall the gentleman's name, but his service and attention were outstanding. The price I paid was competitive compared to Amazon and the quality seems high.
in the last week
Our experience so far has been very good. Jorge was great! Very patient, answered all our questions, and made suggestions without pushing sales on us.
a month ago
My 88 year old Momma was looking for a nice lift bed to help her sleep at night. Cliff came to our rescue. He took time to show my mom the available models, let her try them out and she found the one that was just right. Cliff also set us up with a convenient delivery time and the platinum bed removal service for the old bed. Thanks for the excellent customer service Cliff. The bonus was we went over Presidents weekend and hit a great sale! All in all it was a blessing .
7 months ago
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