Mattress Firm Midtown

Contact

1000 West Gray Street Suite 300
Houston, TX 77019

Hours

Today: 10:00 AM - 8:00 PM

Monday - Saturday:

10:00 AM - 8:00 PM

Sunday:

10:00 AM - 6:00 PM

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Reviews

Mattress Firm Midtown

1000 West Gray Street Suite 300 Houston, TX 77019

4.9

382 Reviews

Jay Marroquin Profile Image

Jay Marroquin

Who really wants to shop for a mattress, especially in-store? I mean, we're just now getting out of some worldwide pandemic. If I'm like you, I enjoy doing all my research from home and totally feel comfortable about shopping online. A ton of companies offer these satisfaction guarantees, long warranties, etc.. You know what they don't offer? Eva. That's right, Eva at the Mattress Firm, midtown (West Gray location). Who knew good old customer service still existed?! The wife and I were really interested in a Purple mattress and were about to order one online. But while doing research we came to find out Mattress Firm carried them in-store so so we could come in and try them out. So that's exactly what we did. What we found was one of the friendliest, most knowledgeable staffs you could wish for. We dealt with a girl named Eva. She gave us all the information we requested about the various Purple models and even suggested other brands and invited us to try them out while giving us informative information, and all with this no pressure you would expect from a sales person. In the end, we did go with Mattress Firm for our Purple 3 purchase. Why, because of their outstanding customer support, a longer home trial (120 days as opposed to 100 days from purple) and the same warranty. Oh, and we got a way better deal than Purple had even with their 4th of July sale and scored some very valuable freebies. So yeah, I'll gladly write this review and hopes it convinces you to come check them out.

a year ago

Christina Sagady Profile Image

Christina Sagady

Larry was such an awesome sales rep. Even though he was the only one there and we were behind two other customers, he made sure that we all had his attention. And since I had the same name as his sister it was a win win! Keep Larry around! He knows his stuff and won’t lead you wrong. Also, we have been buying our mattresses from Mattress Firm and won’t go anywhere else. Make sure you test them out by laying on them and sitting also not all mattresses are the same.

6 months ago

Blake Tritico Profile Image

Blake Tritico

W. Grey location, warmly greeted by Phillip upon entering. We were quickly shown several mattresses in our price range and Phillip worked with his manager and distribution center to lower the price of the mattress and several other fees and products. Overall excellent service with a great salesperson and superior quality products. Highly recommend!

6 months ago

Cynthia Cortez Profile Image

Cynthia Cortez

Most pleasant and pressure free experience ever! I told the young man what I wanted and how much I wanted to spend. He directed me successfully to a great mattress! I didn’t want a foam mattress again that came in a box. Set up my delivery and pickup of my old mattress for the same day I bought it! Couldn’t ask for better service or product!!!

5 months ago

Luis Garcia Profile Image

Luis Garcia

Richard was extremely helpful & informative in helping me pick my new mattress and frame. He ensured my needs were met and made the mattress shipping experience significantly easier and stress free. I would highly recommend asking for Richard when looking to purchase a new mattress!

2 months ago

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