Mattress Firm University Mall West

Contact

210 West University Parkway
Orem, UT 84058

Hours

Today: 10:00 AM - 9:00 PM

Monday - Saturday:

10:00 AM - 9:00 PM

Sunday:

11:00 AM - 6:00 PM

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Reviews

Mattress Firm University Mall West

210 West University Parkway Orem, UT 84058

4.8

455 Reviews

Sarah Kanell Profile Image

Sarah Kanell

My husband and I went to Mattress Firm to look at and figure out what kind of mattresses we liked - to then go look for something used. I 100% walked in with no intention of buying a mattress as I felt they were all way out of our budget and in general I dislike salespeople. Talking to a salesperson can just stress me out. But my husband convinced me to go in and walk around and Trent was the one who helped us. He asked our budget and what we were looking for. He assured us he could find something we’d like. I seriously doubted him. But for our minimal budget of $250-300 he took us to some mattresses that happened to be on sale and found us an incredible quality mattress that is normally around $700 but was on sale! It was so comfortable and great quality and we would get a warranty. We walked out of that store with a mattress that perfectly fit our needs AND Trent was kind enough to schedule the shipment to the store right before we actually moved so we didn’t have the hassle of storing an extra mattress at our place. Trent was absolutely amazing and totally exceeded any expectations I had at a mattress store!! All the thanks to Trent for helping us out and being so kind and helpful!

6 months ago

Shane Pedroni Profile Image

Shane Pedroni

Bill was very helpful in getting us the right mattress. It really boils down to personal choice I feel and then price range. It gets perty pricey but paying for a good night's sleep is worth it to have comfort. The delivery went smoothly as well and they brought it up to our room with no issues.

2 months ago

Lawrence Shaffer (Rotorwash) Profile Image

Lawrence Shaffer (Rotorwash)

We had an excellent experience at Mattress Firm today. Trent was very helpful, informative, and knowledgeable about the different products. He was able to answer all our questions and listened to our concerns and helped us get the information we needed to make a good decision for our needs.

4 months ago

Hei Tung Vanessa Lau Profile Image

Hei Tung Vanessa Lau

An appreciation and outstanding review for this store manager, Mandi Hansen. I placed an order online and after waited for 2 weeks, my delivery came WITHOUT my mattress. I’ve tried to reached out to customer service numerous times and nothing was helping. Feeling helpless, I called my local store and Mandi saved the day. She went out of her way to understand the issue, thoroughly investigated and found a solution to help. Instead of waiting for another two weeks for my mattress to be delivered (hopefully, there were no promises), Mandi made it possible for my mattress to be delivered within two days. She’s prompt and responsive, eager to help, and very polite. Mattress Firm is lucky to have a store manager like her. Its online customer service, on the other hand, 0/10. If you need a mattress from mattress firm, highly recommend you go to the store in person. I’ll be going to Mandi for sure.

4 months ago

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