Stores
WA
Federal Way
31610 Pacific Highway South

Mattress Firm Federal Way

Contact

31610 Pacific Highway South
Federal Way, WA 98003

(253) 839-6289

Directions Text Us

Hours

Today: 9:00 AM - 7:00 PM

Monday - Saturday:

9:00 AM - 7:00 PM

Sunday:

10:00 AM - 6:00 PM

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Reviews

Mattress Firm Federal Way

31610 Pacific Highway South Federal Way, WA 98003

4.9

777 Reviews

Kim Crisci

The thing about mattress shopping is, you don't really know how complicated the process is until you need a new bed. You think, "It's a bed. I sleep on it. It can't be that complicated." Then you step inside and you're inundated with options and the whole process becomes overwhelming. I expected this when I went into Mattress Firm but to my surprise, there was a wonderful woman named Linda Miles there, and she made my experience absolutely stress free. She took my husband and me around the store, asking us about our needs, how we slept, etc, and had us try on beds that were perfect for us. She's incredibly knowledgeable and made no effort to pressure us into a sale. I could tell she wanted to make sure we were confident in our choice, and thanks to her, we were! Anyone who buys or considers buying a mattress from Linda will be in great hands. Now, when people ask me how I sleep at night, I'll get to tell them, "I sleep great." Thanks Mattress Firm!

2 months ago

LTee

Alyssa our sales rep was great! She knew the merchandise and was able to present the correct options based on my answers. I was able to make an informed decision without the hassle. Jose and Marvin delivered our items on 9/4. They were timely and very professional! Thanks gentlemen! We appreciated your excellent service!

6 months ago

T S

They not only do price and gift matching… they have a 120day price guarantee. Add on to that that they don’t landfill returned mattresses they instead resell at discounts, donate, and recycle. And then the representative that assisted us was amazing. I believe their name was Stev0 and they normally work in the Puyallup stores? Honestly I feel like we lucked out that someone was sick today and I’d tell people to drive the extra bit to Puyallup just for him. I was very nervous about someone being pushy or creepy or sketchy. This person was just nice, funny, honest, and helpful. Very helpful. They didn’t rush us at all. They didn’t force information we didn’t care about on us. Etc. Honestly, they made me kinda wish we were friends. Good human. Fantastic customer service. Neat store policies. Next mattress I’ll be visiting them.

8 months ago

JD Feever

Very knowledgeable salesman, Drake. He was not pushy but very patient..... We even took about 2 hours to figure out what we wanted which ended up being the Purple Mattress. Drake was also able to work in some discounts to our purchase. This was especially helpful because we went with the top of the line Purple Mattress. The selection at this location....North Federal Way....was ginormous! It appeared to me that they have an excellent mattress selection for about any budget.

5 months ago

Jared Ddne

I came in looking for a pillow and I was greeted quickly, kindly, and professionally by a store associate named Jerry. He assisted me with finding the perfect pillow by allowing me to try every pillow available at the location! I was given the space and time I needed to make my decision and find something I am happy with. Furthermore, they worked within my schedule and availability in order to get my items as quickly as possible! Wonderful service, great deals, extremely friendly staff (thank you Jerry and Linda!) I will certainly come back to this location in the future for all my bedding needs!

4 months ago

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