Mattress Firm Kennewick

Contact

231 Vista Way
Kennewick, WA 99336

(509) 374-3290

Directions Text Us

Hours

Today: 10:00 AM - 8:00 PM

Monday - Saturday:

10:00 AM - 8:00 PM

Sunday:

10:00 AM - 6:00 PM

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Reviews

Mattress Firm Kennewick

231 Vista Way Kennewick, WA 99336

4.9

478 Reviews

Spencer Short

I had a great experience at Mattress Firm. Ben was very helpful and not pushy. He tried to help me get the best valued twin mattress but it was unfortunately a week out and I was needing one sooner than later. Luckily he found me something that was in stock and it was still a sale item. I really appreciate the experience I had with Ben. Great conversation was had as well.

4 months ago

Nikki Norwood

Colby my sales rep was great. Very helpful, patient, and gave different options that would fit my budget. You can tell satisfying the customer was his number one priority. Great customer service without a doubt.

a month ago

Heather Hughes

They were all very helpful and accommodating in helping us pick the right mattress and frame that made both myself and my man very comfortable. They even helped us picked out the right pillows and gave us an amazing price on our our new mattress! Wonderful customer service experience!!

3 months ago

Joshua Pine

Joe, a manager here, took care of me when no one else in Tacoma (Means I moved from) would. He took care of the warranty issues I was having without the $1,100 charge the other folks wanted AND did it quickly she’s with no fuss. I will be doing ALL my mattress shopping here from now on. Great service and very friendly!

5 months ago

Jenna Dactyl

In May 2022, I was in need of a mattress, so I visited Mattress Firm in Kennewick. I was greeted by salesman Conway (who goes by Ben), and I explained my budget as well as my history with chronic back pain. He showed me several beds within my price range, and I ended up purchasing one. The interaction and purchase experience during this visit were smooth, and I was really impressed with Ben's customer service skills/friendliness. In June 2022, I noticed that the bed I purchased was getting a little softer than I preferred, so I called the store to discuss my concerns. I spoke to a different sales associate (withholding his name), and the conversation didn't leave me with any warm fuzzy feelings. I was told that I "should have purchased a Sterns and Foster". I ended the call feeling frustrated and discouraged. I felt that -if- I needed to exchange it for a new mattress, it wouldn't go smoothly. The mattress continued to wear in, and my back started feeling it. So today, September 3rd 2022, I went into Mattress Firm and spoke with Ben. I explained the issues I was having with the mattress, and that I couldn't upgrade to a more expensive mattress. He was very understanding and compassionate toward my situation. He showed me a few different options and I found a mattress that I love. During the exchange process, I was helped by both Ben and Joe, and they turned a situation that I was nervous about into a very positive, pleasant one. I couldn't be a more satisfied (or grateful) customer! If you're in need of a mattress, I -highly- recommend speaking with Ben and Joe (specifically those two! If one of them isn't on shift, go back when they are. You won't regret it!).

4 months ago

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