FAQ Shipping and Delivery

Shipping &
Delivery
1. Does Mattress Firm charge for shipping and delivery?

Yes, however free shipping is offered on select products.

2. What are my shipping options?

We have several different shipping and delivery options:

  • Silver Service – We deliver items to your doorstep.
  • Gold Service – We deliver AND set up your mattress and box spring PLUS remove your old set*.
    *Available for select items only
    .
  • Platinum Service –Includes all Gold Services PLUS we set up your adjustable base*.
    *Available for select items only.
    .
  • Diamond Service – Includes all of the above PLUS you get to pick your delivery window*.
    *Available for select items only. Only available in-store or by phone/chat
    .
  • View complete details for pricing and availability.
3. Where do you deliver?

We deliver anywhere in the Continental USA.

4. Will Mattress Firm help setup my mattress and/or furniture?

Yes, our Gold, Platinum and Diamond Service delivery options include set up on select items. View complete details for pricing and availability.

5. Can I pick up my merchandise?

Yes, in select areas, pick up is available. Please contact your showroom at the phone number listed on your invoice. To locate your store, click here.

6. What happens if an item is damaged at time of delivery?

Please call us immediately for assistance at (866) 942.3551.

7. How do I check my order/delivery status?

You will receive a call the evening prior to your delivery confirming your 3-hour time window. In certain areas, you can also track your delivery by visiting our Delivery Tracker on the day your delivery is scheduled.

In certain markets, you will be given an open time window of 7AM – 10PM. You will receive a confirmation call the evening prior to your delivery and the delivery team will contact you on the day of the delivery to provide you with an estimated time that they will be in your area.

8. I was given a delivery time frame of 2:00PM-5:00PM. Can you tell me when my driver will be here?

You will receive a call the evening prior to your delivery confirming your 3-hour time window. In certain areas, you can also track your delivery by visiting our Delivery Tracker on the day your delivery is scheduled.

In certain markets, you will be given an open time window of 7AM – 10PM. You will receive a confirmation call the evening prior to your delivery and the delivery team will contact you on the day of the delivery to provide you with an estimated time that they will be in your area.

9. My mattress was delivered last week and it’s not comfortable. I want to exchange it for something else.

Our 120 Night Sleep Trial allows you to return or exchange your mattress any time between 21 and 120 days from the date of purchase. To begin this process, please contact your showroom at the phone number listed on your invoice.

  • To locate your store, click here.
  • For additional details regarding our 120 Night Sleep Trial, click here.