We’re Taking Action to
Strengthen Our Business

We’re Taking
Action to Strengthen
Our Business

Mattress Firm is implementing a plan to strengthen our business as we continue to deliver you the best beds at the best value. To do so, we are voluntarily implementing a prepackaged plan of reorganization that will help us achieve our business objectives.

As we move through this process, Mattress Firm is here for you, just like we’ve always been. We will continue to serve customers as usual at thousands of stores across the country and online.

To Our Valued Customers:

Mattress Firm is implementing a plan to strengthen our business while maintaining our leadership in all of our markets in America. Part of our plan to better serve you includes closing stores that are not performing up to expectations or are situated in areas where we have too many nearby locations. We’re also excited to open new stores in areas where we see opportunities. And rest assured, you’re likely still a quick drive away from your local Mattress Firm.

As we implement this plan, there are a few things that absolutely will not change. We will continue to:

  • Offer the best selection of quality mattresses from best-selling, famous name brands, while maintaining a simple buying and delivery process.
  • Provide the same great customer service, warranties and guarantees, including:
  • Be the most convenient, with thousands of locations across the country. Today is a new day for Mattress Firm, but you’ll still be a quick drive away from your local Mattress Firm.

Mattress Firm has been providing unmatched value to our customers since 1986. We are proud to be America’s largest specialty mattress retailer and will continure to offer the best beds at the best value.

Find your local store using our Store Locator.

We look forward serving you and all your sleep needs today, tonight and for years to come.

For questions about products, warranties or merchandise credits, please contact Customer Service.

Customer FAQs

Will my order be delivered as scheduled?

We anticipate all mattress deliveries are still scheduled to be delivered on time. If anything should change, we’ll reach out to you.

Is the warranty still valid?

Warranties, guarantees and other customer programs will be honored as usual.

What did Mattress Firm announce?

Mattress Firm is America’s largest specialty mattress retailer, and we are implementing a plan to strengthen our business while maintaining our leadership position in all of our markets across the country. But one thing remains steadfast throughout the process—we’ll always deliver you the best beds at the best value.

Part of that plan includes closing stores that aren’t best servicing your sleep needs. We will also be opening new stores in areas where we see opportunities to better serve you. We will continue to serve customers as usual at thousands of stores across the country and online.

What does this mean for customers?

Mattress Firm is still here to deliver the best value on the best beds across America. We continue to serve customers as usual, both in stores and online. With thousands of locations across the U.S., it will still be a quick drive away from your local Mattress Firm store. And you can always shop online at mattressfirm.com

We anticipate all deliveries to remain as scheduled and if anything should change, we’ll reach out to you.

We will continue to provide the same great customer service, including our great warranties, guarantees and other customer programs. Of course, that means our 120-night low price guarantee, 120-night sleep trial and same or next day delivery.

Is my local Mattress Firm store relocating?

To check if you have a new, local Mattress Firm store, please visit Store Locator.

How long will this process take to complete?

We expect to finish this process as quickly as possible – within 45 to 60 days.

Throughout the process, Mattress Firm is still here to deliver the best value on the best beds across America, and we’ll continue to serve customers as usual at stores across the nation and online.

Will Mattress Firm continue to run its typical sales and promotions?

Yes. We will continue to deliver the beds at the best value. Be sure to check out our latest deals and promotions.

We’ll continue to have our great warranties, guarantees and other customer programs.

Will Mattress Firm continue to offer financing options? May I still apply for a Mattress Firm Credit Card?

Yes. Subject to credit approval and other terms and conditions, our financing partners continue to offer options that fit any budget.

Will the same range of merchandise still be available?

Absolutely, yes. We remain dedicated to providing you with the best beds at the best value and will continue providing unmatched service throughout the nation. We’ll work to ensure we’re still bringing you the best-selling brands and beds you love.

Where can I go for more information and updates?

For questions about products, warranties or open exchanges, visit Customer Service.

Additional Information

For additional information about the restructuring, please click on the links below:

Store Locator

Find your nearest Mattress Firm using our Store Locator.

Case Information and Information Hotline

Court filings and other documents related to the court-supervised process are available on a separate website administered by the Company’s claims agent, Epiq Corporate Restructuring, LLC, here.

For more information, please call 877-214-3592 (toll-free in the U.S.) or 503-520-4465 (for parties outside the U.S.)

Company Information

Learn more about Mattress Firm here.

Speak with a sleep expert.

MattressFirm.com is wholly owned and operated by Mattress Firm, Inc., 10201 S. Main St. Houston, TX 77025 - Copyright 2018 by MattressFirm.com, a Mattress Firm, Inc. Company All rights reserved.

¹Savings applied to our low price. Savings vary by mattress set and model (max savings up to $400). Product selection may vary by store. Offer not valid on previous purchases, floor models, clearance items, final markdown, Purple, TEMPUR-PEDIC, tulo or iComfort. Other exclusions may apply. Cannot be combined with any other offers. Limited quantities available; offer valid 10/2/19-10/29/19 or while supplies last. See store for complete details.

²Offer valid 9/23/19-10/29/19. Receive a free Head Up 50 adjustable base (up to a $699 value) with select mattress purchases of $699 and above. Must apply promotional code ELEVATE in cart at checkout to redeem online offer. Free adjustable base offer valid on same-size mattress purchased. Split king or split California king base purchases consist of 2 bases. For split king or split California king purchases consumer will receive one free adjustable base with promotion, with second base at regular price. Free adjustable base offer valid to complete mattress set, has no cash value and cannot be used as credit. Offer not valid on previous purchases, floor models, clearance items, Final Markdown, Purple, TEMPUR-PEDIC, tulo or iComfort. Other exclusions may apply. Promotion only applies to cost of adjustable base; up to $99.99 delivery fee may apply. Price of adjustable base (up to $699) will be deducted from refund if mattress is returned fora refund. Limited quantities available; offer valid while supplies last online and in-store at participating locations. Visit a store, call 877.349.1012 or chat online for complete details.

Save on select closeout, floor model and clearance mattresses. Savings applied to our low price and vary by mattress and model. Product selection may vary by store. Sales of closeout, floor model and clearance merchandise are final and merchandise cannot be returned or exchanged. May not be combined with any other discount or coupon. Not valid on previous purchases. Limited quantities available; offer valid while supplies last at participating locations and online. See store for complete details.

0% APR: 6 years* with a minimum purchase of $3999, 5 years* with a minimum purchase of $2799, 4 years* with a minimum purchase of $1999, 3 years* with a minimum purchase of $1299, 2 years* with a minimum purchase of $999 on your Mattress Firm credit card. 72, 60, 48, 36 or 24 equal monthly payments required. *Offer valid 10/2/19-10/29/19 and applies only to single-receipt qualifying purchases. No interest will be charged on promo purchase and equal monthly payments are required equal to initial promo purchase amount divided equally by the number of months in promo period until promo is paid in full. The equal monthly payment will be rounded to the next highest whole dollar and may be higher than the minimum payment that would be required if the purchase was a non-promotional purchase. Regular account terms apply to non-promotional purchases. Down payment for optional services, such as delivery, may be required at point of purchase. For new accounts: Purchase APR is 29.99%; Minimum Interest Charge is $2. Existing cardholders should see their credit card agreement for their applicable terms. Subject to credit approval. View payment options.

The No Credit Needed service is a rental- or lease-purchase agreement provided by Prog Leasing, LLC, or itsaffiliates. It is not a loan, credit or financing. While no credit history is required, Progressive obtains information from consumer reporting agencies in connection with lease application.Acquiring ownership by leasing costs more than retailer’s cash price. Merchant participating locations only. Not all applicants are approved. Leasing available on select items. Not available in MN, NJ, VT, WI, WY. See lease for details.

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