Mattress Firm Rivergate — Bed & Mattress Store Charlotte NC
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Franchise Owned Clearance Center New & Clearance Showroom 14119 Rivergate Pkwy Charlotte, NC, 28273
Hours
Mon-Sat
10:00am- 8:00pm
Sun
12:00pm- 6:00pm
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This store accepts donations

How do we stack up?

Mattress Firm LogoGallery Furniture LogoRooms To Go LogoMattress 1 Logo

# of Houston Locations

Over 100 Houston Locations

3 Houston Locations

4 Houston Locations

100 Houston Locations

Comfort Guarantee

120 Night Sleep Happy Guarantee

90 Days

48 Hours after Delivery

180 Days

Mattress Selection

108

27

56

63

Delivery

Offer 3 ways to get it delivered to give you choice, convenience and satisfaction. Order before 3pm and get it delivered SAME DAY. 3 Hour Delivery Window.

Same day within 100 miles of Houston location. 6 Hour Delivery Window.

$49.99 Delivery

Free Delivery

 

Mattress Firm Logo
  • # of Houston Locations: Over 100 Houston Locations
  • Comfort Guarantee: 120 Night Sleep Happy Guarantee
  • Mattress Selection: 108
  • Delivery: Offer 3 ways to get it delivered to give you choice, convenience and satisfaction. Order before 3pm and get it delivered SAME DAY. 3 Hour Delivery Window.
Gallery Furniture Logo
  • # of Houston Locations: 3 Houston Locations
  • Comfort Guarantee: 90 Days
  • Mattress Selection: 27
  • Delivery: Same day within 100 miles of Houston location. 6 Hour Delivery Window.
Rooms To Go Logo
  • # of Houston Locations: 4 Houston Locations
  • Comfort Guarantee: 48 Hours after Delivery
  • Mattress Selection: 56
  • Delivery: $49.99 Delivery
Mattress 1 Logo
  • # of Houston Locations: 100 Houston Locations
  • Comfort Guarantee: 180 Days
  • Mattress Selection: 63
  • Delivery: Free Delivery
About

Mattress Firm Rivergate | Beds & Mattresses Store Charlotte NC 28273

WHAT SETS US APART

At Mattress Firm’s locations in Charlotte, NC, you won’t believe how far your budget stretches.

As America’s favorite neighborhood mattress store, we started as a handful of mattress stores more than 30 years ago in Houston and have since evolved into the nation’s largest mattress retailer. No matter what your sleep style is, we’ll always have your back, side and stomach, and we won’t rest easy until you do.

OUR BEDS & MATTRESSES

We constantly refine our selection to fit everyone’s specific sleep needs, matching millions of people with the perfect mattresses that perfectly fit their budgets. Whether you’re dealing with snoring or backaches, have trouble falling asleep regularly or the time has simply come to replace your old mattress, we’re here to help. Everybody and every body is different. So, at Mattress Firm locations in Charlotte, NC, we carry a variety of brands and construction types, ranging from traditional innerspring to hi-tech hybrids and memory foam from brands you love, like Sleepy’s, tulo, Beautyrest, Serta and more.

OUR PROMISES

120 Night Sleep Trial

We’re so confident we’ll match you with the right mattress, you can take it home and sleep on it for 120 nights. If it’s not the perfect fit, we’ll happily pick it up and pair you with a new one.

120 Night Low Price Guarantee

We’re making a promise to help you sleep easier. We’ll beat any price on comparable mattresses, even ones you buy from us, for up to 120 nights. Just show us, and we’ll refund you.

A Convenient Delivery

We have delivery options that fit your schedule. We offer same-day delivery on some orders, which rolls out the red carpet upon arrival. Or maybe you’d like the simplest shipping method—our bed in a box options—that literally bring your mattress to your doorstep. We have something that conveniently fits your schedule.

Reviews
Mattress Firm Rivergate is rated 4.5 out of 5 by 109.
Rated 5 out of 5 by from Happy Happy Joy Joy!!! We are extremely pleased with our new King size, Hampton and Rhodes 14" Pillow Top mattress! We also purchased the premium mattress pad recommended by the sales associate, Vaughn. Vaughn was extremely helpful and informative! We are extremely impressed that we got our mattress delivered within 2 hours of our purchase ON THE 4th of July WEEKEND!!! Wow! The delivery guys,Carlos and Jorge, came 1 hour early and were extremely friendly, helpful, fast and accomodating!!! We loved the RED CARPET treament! We look forward everynight to sleep on our comfy bed! We sleep very soundly every night!! Thank you Vaughn, Carlos, Jorge and Mattress Firm!!!!
Date published: 2016-09-01
Rated 1 out of 5 by from Lacking clear communication!! It has been a month now and we are still waiting on all pieces of our order. Our initial delivery was rescheduled and we were never informed of the new date and time. We then scheduled the base delivery because it was back ordered and it showed up with the wrong legs for our bed, even after 2 different conversations with the sales person. We scheduled delivery of the correct legs and no one showed up or called. We have now rearranged our schedule 4 times in one month for a new mattress and still do not have everything. Oh and the sheets that were included were delivered in the wrong size and had to be returned.
Date published: 2016-10-03
Rated 5 out of 5 by from Mattress Firm made me feel like a valued customer! It's not everyday that I'm thrilled to spend my money. However, I had an absolutely wonderful experience with the staff at Mattress Firm. Jan, my salesperson was a delightful and pleasant person to work with. She was extremely knowledgable regarding the various mattresses and made extraordinary attempts to meet my needs. Also her co-worker was pleasant and went the extra mile to make me feel like a valued customer. I cannot recall his name but he was enchanting!!! And, Erin was delightful and helpful as well. I plan to purchase future mattresses from this store/location. Oh and the mattress...awhhhh!!!
Date published: 2015-08-08
Rated 5 out of 5 by from Wonderful Service from Nathan! My husband and I recently ungraded to a king sized mattress. Nathan was our salesperson, & did a wonderful job. Tonight (almost two months later) we returned to the store because I was having back problems with our new mattress, and we knew we needed to make a change. Nathan was thankful there tonight. He was so helpful and patient in helping us find the right fit. He listened to the problems I was having, and in doing so he was able to point me towards the right direction for a trade in. I could not be happier with the whole process, & I thank Nathan for making it a great experience. Thank you Nathan H.!!!
Date published: 2016-06-17
Rated 4 out of 5 by from Pleasant Experience. My fiancé and I were looking to upgrade to a King size mattress. We visited mattress firm and were quickly helped. We spent a lot of time laying on mattresses and never felt rushed. Delivery was set up a few days later as the computer system was down. I set up the appointment on Thursday, they delivered Friday. The delivery guys called in the morning to see if they could come early (awesome that never happens) and advised me they would be at my house 15 minutes later... and they were! They removed my old mattress and set the new one up very quickly and they did an excellent job. I would definitely recommend!
Date published: 2016-04-04
Rated 5 out of 5 by from Fast and courteous Bought two mattress sets in the last month. Nate was my first salesperson. I had my truck so saved on the delivery charge. Nate walked me through how to get to the warehouse 10 minutes away. Gave me his phone number in case I got lost. The process was fast and easy. Went back two weeks later for a full mattress. Asked for Nate but he was not working that day. Coop did the sale and said it was his last day at that location as he and Nate were both promoted to another store. Delivery was the next morning. Eric and Adrian set up. Both were fast and courteous. Good experience all around!
Date published: 2016-08-04
Rated 1 out of 5 by from Disgusting Customer Service I could've just shop online and got a better deal but instead I went here on Black Friday because I wanted to try the bed before I buy and this place was close by, BIG MISTAKE, at first the place was decent and the sales was not bad since it was during black Friday specials. but ones I got everything I need bed and adjustable frame and pillows, they scheduled me a week later for delivery and then one of the sales staff in the store called me the day before delivery and told me that they can't meet the delivery on the promised day, and had to reschedule me and its got pushed all the way back to another week. and because the place is 30 minutes away from my work I ran only 15 minutes late to my schedule time from of 10:30- 12:30, so I missed the truck because there was no way for me to call the truck driver to wait a couple minutes for me since my phone had no signal in that area, and now I have to have it reschedule the third time, now 2 more days later I'm already leaving early from my work to go back to my house at 10:15 so I can meet the scheduled delivery of 11am-1pm time frame, but as soon as I get in the car I get a call from the automated system saying the delivery truck is only 10 minutes away from my house which means they going to show up at 10:25. Im still on my way because they not suppose to be there untill 11. So I called the store to try to let them know that I am on my way and the truck is saying they are going to be there a bit earlier. and the first thing sales staff said was "See I told you to be there all day, you gonna miss the truck again" so whats the point of having a schedule time frame? in what world was that sentence even helpful to the customer? I tried to explain to him that I am on my way and will be there even before the schedule time of 11am, I just need him to let the truck knows that I will be there maybe a few minutes later so I dont miss the truck again but before I even finish my sentence the staff just repeatedly hackle me with "you gonna miss the truck again, I told you to be there all day" "they can be there before the time frame or after the time frame" there was so many question in my head running thru my mind at this point, like how is that even consider a schedule time frame if it isn't a time frame of the delivery? and how is this even helping me or the store at this point, how is this guy even qualify to be in a customer service field? and how is that even my fault that they come in an unscheduled time and I have to suffer another rescheduled delivery? and am I suppose to still drive 30 minutes away just to miss the truck by a few minutes again? this entire conversation he didn't offer any solution to the problem at hand, no apologetic OR EVEN EMPATHETIC tone, given all he had to do is say "hey don't worry you're not gonna miss it, I will notify the truck driver that you are on your way just drive safe Mr Chung" that would've been so easy and I can deal with the unscheduled delivery, and the delivery schedule pushed backs no problem. but I can't deal with customers service this terrible. and it is at that moment I realize I do not need this headache and this company do not deserve my business, I have higher integrity than that, so told him "you know what, just cancel everything", I'm not going to waste my time driving there and just miss the truck again like he repeatedly say over the phone and try to pin blame on me. and to no surprised he uttered "that's fine with me" as a respond, He called back 5 minutes later, and said "he just want to reason everything out, so I'm thinking MAYBE as a human being he was just also frustrated and so he would either A: apologize, B: be empathetic, or C: offer me a solution. well sorry to disappoint you, your sales "professional" offered none of the above, instead he said "you know you put your order on credit and to cancel everything it you will be financing a pillow because you did buy a pillow as well", oh man that is what came up to his head, in his mind instead of offering any of the options above he chose hidden option D: Hold customer order hostage base on their purchase method, he thinks that at this point he should hold me hostage of the order by saying this order is on a line of credit. and to him that is "reasoning everything out" I had no time to argue about how "reasoning" the push back original schedule date was, or the unscheduled delivery time, or even how his inability to help with the current predicament as a professional sales staff. so I just told him thats okay I will deal with the $50 line of credit of the pillow thats no problem. and to be honest, I'm actually more offended that this was the effort used to win back my business is that him thinking I would say "oh wow if I cancel this order I would have to pay $50 in a line of credit, no way I am canceling now" this absolutely does not make any sense what so ever. So I went to the store and try to return the order and first thing he said "Hey whats up?" still no apology, or offer any solution. then I said "you know why I'm here" then his second and third sentence is "hey man, its the delivery team, I don't control the delivery team, if you cancel your order you would be looking at $50 in a line of credit, also I look up your order and it look like you got a great deal, it would be a shame to cancel". that really was the final straw, me showing up in person and his words coming out of his mouth at this point was to first place the blame on somebody else, then repeatedly threaten me with the $50 line of credit if I cancel and tells me how this is a good deal so I shouldn't cancel. he absolutely failed to see that at this point it is not the matter of the delivery drivers or the deals, or the line of credit that I care about, its the unprofessionalism this employee displayed this entire time that made me want to not do any business with Mattress Firm. So I told him that I can't believe that even me coming here in person to see what he have to say and this level of customer service is what I received, I told him that I had the call recorded because I was driving and I had a dash camera, and I told him I come here just to give you a chance to make things right before I post a review, and he just said "I have the call recorded too, get out of here" "please get out". this person actually tells me to get out of the store. ABSOLUTELY DISGUSTING CUSTOMER SERVICE. TL DR. bought mattress, delivery hiccups, unprofessional staff, made me cancel the entire order because of poor customer service. staff told me to get out of the store. save your self the trouble. and just buy online.
Date published: 2018-12-07
Rated 5 out of 5 by from Great service I bought a mattress 1 week ago and I am happy with the service that I received. Finding and purchasing an affordable mattress was easy, and when I went to pick it up, the employee at the warehouse was courteous and helped me load my mattress for transport. Thank you!
Date published: 2015-08-20
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