Mattress Firm West Town Mall — Bed & Mattress Store Knoxville TN
Facebook
YouTube
Twitter
Franchise Owned Clearance Center New & Clearance Showroom 7834 Kingston Pike Knoxville, TN, 37919
Hours
Wed
10:00am- 8:00pm
Thu
10:00am- 8:00pm
Fri
10:00am- 8:00pm
Sat
10:00am- 8:00pm
Sun
11:00am- 6:00pm
Mon
10:00am- 8:00pm
Tue
10:00am- 8:00pm
Facebook
YouTube
Twitter

This store accepts donations

How do we stack up?

Mattress Firm LogoGallery Furniture LogoRooms To Go LogoMattress 1 Logo

# of Houston Locations

Over 100 Houston Locations

3 Houston Locations

4 Houston Locations

100 Houston Locations

Comfort Guarantee

120 Night Sleep Happy Guarantee

90 Days

48 Hours after Delivery

180 Days

Mattress Selection

108

27

56

63

Delivery

Offer 3 ways to get it delivered to give you choice, convenience and satisfaction. Order before 3pm and get it delivered SAME DAY. 3 Hour Delivery Window.

Same day within 100 miles of Houston location. 6 Hour Delivery Window.

$49.99 Delivery

Free Delivery

 

Mattress Firm Logo
  • # of Houston Locations: Over 100 Houston Locations
  • Comfort Guarantee: 120 Night Sleep Happy Guarantee
  • Mattress Selection: 108
  • Delivery: Offer 3 ways to get it delivered to give you choice, convenience and satisfaction. Order before 3pm and get it delivered SAME DAY. 3 Hour Delivery Window.
Gallery Furniture Logo
  • # of Houston Locations: 3 Houston Locations
  • Comfort Guarantee: 90 Days
  • Mattress Selection: 27
  • Delivery: Same day within 100 miles of Houston location. 6 Hour Delivery Window.
Rooms To Go Logo
  • # of Houston Locations: 4 Houston Locations
  • Comfort Guarantee: 48 Hours after Delivery
  • Mattress Selection: 56
  • Delivery: $49.99 Delivery
Mattress 1 Logo
  • # of Houston Locations: 100 Houston Locations
  • Comfort Guarantee: 180 Days
  • Mattress Selection: 63
  • Delivery: Free Delivery
About

Mattress Firm West Town Mall | Beds & Mattresses Store Knoxville TN 37919

WHAT SETS US APART

At Mattress Firm’s locations in Knoxville, TN, you won’t believe how far your budget stretches.

As America’s favorite neighborhood mattress store, we started as a handful of mattress stores more than 30 years ago in Houston and have since evolved into the nation’s largest mattress retailer. No matter what your sleep style is, we’ll always have your back, side and stomach, and we won’t rest easy until you do.

OUR BEDS & MATTRESSES

We constantly refine our selection to fit everyone’s specific sleep needs, matching millions of people with the perfect mattresses that perfectly fit their budgets. Whether you’re dealing with snoring or backaches, have trouble falling asleep regularly or the time has simply come to replace your old mattress, we’re here to help. Everybody and every body is different. So, at Mattress Firm locations in Knoxville, TN, we carry a variety of brands and construction types, ranging from traditional innerspring to hi-tech hybrids and memory foam from brands you love, like Sleepy’s, tulo, Beautyrest, Serta and more.

OUR PROMISES

120 Night Sleep Trial

We’re so confident we’ll match you with the right mattress, you can take it home and sleep on it for 120 nights. If it’s not the perfect fit, we’ll happily pick it up and pair you with a new one.

120 Night Low Price Guarantee

We’re making a promise to help you sleep easier. We’ll beat any price on comparable mattresses, even ones you buy from us, for up to 120 nights. Just show us, and we’ll refund you.

A Convenient Delivery

We have delivery options that fit your schedule. We offer same-day delivery on some orders, which rolls out the red carpet upon arrival. Or maybe you’d like the simplest shipping method—our bed in a box options—that literally bring your mattress to your doorstep. We have something that conveniently fits your schedule.

Reviews
Mattress Firm West Town Mall is rated 4.7 out of 5 by 41.
Rated 4 out of 5 by from Shop around for the best deal! Wow! I'm so impressed with this store. I went in, looked around. I was warmly greeted by the store manager who explained everything in detail without pressure. I knew exactly what I wanted when I left the store. I then went to another Mattress Firm down the street to see what they had. Talk about unorganized, slow and rude. The sales guy discounted my purchases but would not give me my military discount! We left the store and we've back to the other store. The store manager again greeted me & not only did she give me better price than the guy down the street, she honored my military discount. I like that and I slept like a baby on a great new bed that night!
Date published: 2017-11-11
Rated 5 out of 5 by from Quality and great service! I am a loyal customer. I shopped for both of my mattresses at one location and about a year apart. I visited another location and was just as satisfied! This is where I will always buy my mattresses from and pillows!! They have great quality and customer service! The manager at this West Town Mall location, Crystal was very courteous and professional! That’s exactly the way I want to be treated. I felt valued and appreciated as a Mattress Firm customer! Thanks for the great service and products!
Date published: 2018-06-22
Rated 5 out of 5 by from Low key, professional service Visited Mattress Firm near my home on a Saturday evening. My wife had done the homework and the staff member, Allison, had just the right approach - low key, no pressure, professional and knowledgeable. She put us at ease right away by explaining the no-commission, salaried sales setup and then knew important details about every mattress set that interested us. I'm excited for my new mattress to arrive and I feel well treated and reasonably priced.
Date published: 2016-03-08
Rated 5 out of 5 by from Fabulous customer service The salesperson who helped us (Diana) was very helpful in explaining what the options were, in describing the savings with outlet mattresses, and looking up what we could do to get the mattress delivered to the city where it was going (for my daughter, starting grad school in a neighboring state). She also thought to suggest a mattress cover and pillows, and gave us a good price on them. She was super!
Date published: 2016-07-04
Rated 5 out of 5 by from knowledge ! We had shopped 3 store before yours, Andrew knew more about mattresses then anyone at the other stores we had been to. And he was not pushy about the sale. We left to go to one more store. We asked question based on the things Andrew told us to look for in any mattress...they could not answer. We returned to your store and purchased our king sized mattress. GREAT service very informed salesperson.
Date published: 2016-05-16
Rated 1 out of 5 by from Terrible customer service My mother and I visit mattress firm last week and deicded on a h&r copper leaf. The store manager said they did not have one on hand but had one at the warehouse on alcoa hwy which is fine . The mattress was going to be delivered that next Wednesday 8/2/17 from 3-9 in that time span. August 2nd I waited around at my town home from 2:30-9 that evening on the delivery of my mattress.9:30 rolls around and I still have no mattress. Called the very next morning 8/3/17. Sales lady says that they do not even have one of those mattress available till next week so I would have to wait . My mother goes into mattress firm on her lunch break and wants a refund on her cash that she paid and the sales lady there we spoke with said that they would have to mail the refund to her and it would take 7-10 business days yet we paid cash. Terrible customer service , we were lied to and wasn't updated on my mattress information.
Date published: 2017-08-05
Rated 5 out of 5 by from Great mattress Great experience I needed a mattress for a guest room. I received an email from Mattress Firm about their sale. I had purchased a mattress for the master bedroom in January. That was an excellent experience, so I made a second trip. I have nothing but praise for the staff and the mattresses they sell. I highly recommend Mattress Firm. Save your time and money. Shop with the experts.
Date published: 2016-04-07
Rated 5 out of 5 by from Customer service was fantastic I was recommended by a friend to go see Crystal Muckle and I am extremely glad that I did. She seemed quite knowledgeable and was very attentive yet not overbearing. I can honestly say that I doubt I would have gotten better service anywhere else. On a side note, I've had the mattress for a couple of months now and am very happy with the comport and quality.
Date published: 2018-01-19
  • y_2018, m_8, d_14, h_24
  • bvseo_bulk, prod_bvrr, vn_bulk_2.0.8
  • cp_1, bvpage1
  • co_hasreviews, tv_0, tr_41
  • loc_en_US, sid_058008, prod, sort_[SortEntry(order=RELEVANCE, direction=DESCENDING)]
  • clientName_mattressfirm-local
  • bvseo_sdk, p_sdk, 3.2.0
  • CLOUD, getContent, 47.19ms
  • REVIEWS, PRODUCT