Mattress Firm West Broad — Bed & Mattress Store Richmond VA
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Franchise Owned Clearance Center New & Clearance Showroom 12220 W Broad St Richmond, VA, 23233
Hours
Mon-Sat
10:00am- 8:00pm
Sun
12:00pm- 6:00pm
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This store accepts donations

How do we stack up?

Mattress Firm LogoGallery Furniture LogoRooms To Go LogoMattress 1 Logo

# of Houston Locations

Over 100 Houston Locations

3 Houston Locations

4 Houston Locations

100 Houston Locations

Comfort Guarantee

120 Night Sleep Happy Guarantee

90 Days

48 Hours after Delivery

180 Days

Mattress Selection

108

27

56

63

Delivery

Offer 3 ways to get it delivered to give you choice, convenience and satisfaction. Order before 3pm and get it delivered SAME DAY. 3 Hour Delivery Window.

Same day within 100 miles of Houston location. 6 Hour Delivery Window.

$49.99 Delivery

Free Delivery

 

Mattress Firm Logo
  • # of Houston Locations: Over 100 Houston Locations
  • Comfort Guarantee: 120 Night Sleep Happy Guarantee
  • Mattress Selection: 108
  • Delivery: Offer 3 ways to get it delivered to give you choice, convenience and satisfaction. Order before 3pm and get it delivered SAME DAY. 3 Hour Delivery Window.
Gallery Furniture Logo
  • # of Houston Locations: 3 Houston Locations
  • Comfort Guarantee: 90 Days
  • Mattress Selection: 27
  • Delivery: Same day within 100 miles of Houston location. 6 Hour Delivery Window.
Rooms To Go Logo
  • # of Houston Locations: 4 Houston Locations
  • Comfort Guarantee: 48 Hours after Delivery
  • Mattress Selection: 56
  • Delivery: $49.99 Delivery
Mattress 1 Logo
  • # of Houston Locations: 100 Houston Locations
  • Comfort Guarantee: 180 Days
  • Mattress Selection: 63
  • Delivery: Free Delivery
About

Mattress Firm West Broad | Beds & Mattresses Store Richmond VA 23233

WHAT SETS US APART

At Mattress Firm’s locations in Richmond, VA, you won’t believe how far your budget stretches.

As America’s favorite neighborhood mattress store, we started as a handful of mattress stores more than 30 years ago in Houston and have since evolved into the nation’s largest mattress retailer. No matter what your sleep style is, we’ll always have your back, side and stomach, and we won’t rest easy until you do.

OUR BEDS & MATTRESSES

We constantly refine our selection to fit everyone’s specific sleep needs, matching millions of people with the perfect mattresses that perfectly fit their budgets. Whether you’re dealing with snoring or backaches, have trouble falling asleep regularly or the time has simply come to replace your old mattress, we’re here to help. Everybody and every body is different. So, at Mattress Firm locations in Richmond, VA, we carry a variety of brands and construction types, ranging from traditional innerspring to hi-tech hybrids and memory foam from brands you love, like Sleepy’s, tulo, Beautyrest, Serta and more.

OUR PROMISES

120 Night Sleep Trial

We’re so confident we’ll match you with the right mattress, you can take it home and sleep on it for 120 nights. If it’s not the perfect fit, we’ll happily pick it up and pair you with a new one.

120 Night Low Price Guarantee

We’re making a promise to help you sleep easier. We’ll beat any price on comparable mattresses, even ones you buy from us, for up to 120 nights. Just show us, and we’ll refund you.

A Convenient Delivery

We have delivery options that fit your schedule. We offer same-day delivery on some orders, which rolls out the red carpet upon arrival. Or maybe you’d like the simplest shipping method—our bed in a box options—that literally bring your mattress to your doorstep. We have something that conveniently fits your schedule.

Reviews
Mattress Firm West Broad is rated 4.7 out of 5 by 30.
Rated 5 out of 5 by from Fantastic Experience! First let me say that I'm a very discerning customer. Some might even call me picky or hard to please. So when a company earns my trust and accolades, it's no small matter. My experience at Mattress Firm was wonderful. Why? Onika, my sales professional. She embodies everything one wants(and needs) in this important purchase. Onika greets her customers with a smile and a warm introduction. She's knowledgeable and patient, never creating a stressful, make up your mind atmosphere. Her customer's satisfaction his her top priority. Mattress Firm is lucky to have her! If you need a mattress, do yourself a huge favor and pay her a visit!
Date published: 2017-08-10
Rated 4 out of 5 by from Great Service, great manager small problem I came in and wanted a twin bed with the elevated head platform , which if you purchased the mattress the elevated platform was free. Well they were out of the free head elevated platforms and the manager said they could do a special on a feet and head so I went with it. Little did I know the height of the platform they gave me was too high when coupled with the mattress I chose for my mother in assisted living. Platforms are non refundable, and I have not heard back from the manager yet if there is anything they can do. I guess I will fabricate new legs myself if there is no help from this company
Date published: 2017-12-08
Rated 5 out of 5 by from Great experience. I was looking for two twin xl mattresses and went to several different mattress stores and felt I was not taken seriously. I had never heard of MattressFirm but decided to give it a try and was very happy with the attention the sales person gave me that once I decided to purchase from MattressFirm I went back to that particular store even though it was about 12 miles from my house. Before making the trip, I stopped by a MattressFirm that was about two miles from my house and the sales person appeared to not be interested in selling me the mattresses. While there, her lunch was delivered so I guess her mind was elsewhere. In the future, will shop at MattressFirm but only at the store 12 miles from my house.
Date published: 2017-08-15
Rated 1 out of 5 by from No call no show I had scheduled my delivery for 4/5/18. I was supposed to get a call the day prior and did not. I called at 3 pm and spoke to Alex who was surprisingly short with me. He told me that thehad a computer problem. Since I spent $4600 on two beds for my new home, I needed them to be delivered by a specific date. I told him that I would need to cancel if I did not receive the beds on time. He was willing to cancel the order right then....no trying to appease me or talk me out of it. I guess they get big purchases all the time so mine does not really matter. After I called two more times to check status, he finally called me back to give me a deliver date which now has the beds coming on two different days. This is very poor customer service.
Date published: 2018-04-06
Rated 5 out of 5 by from Exceeded my expectations My husband and I walked in and we're greeted by ONika who explained the color by comfort layout to help us narrow down our choices by comfort level. Once we narrowed down the comfort level she showed us around and mentioned the sales and made sure to point out the value section. By then end of the experience I felt comfortable with spending more than we had planned to based on the customer service level we received from Onika. She was amazing and I would recommend anyone to visit her in this new location!
Date published: 2017-03-24
Rated 5 out of 5 by from Excellent customer service! We had an great experience with Onika at the new store on West Broad Street. My husband and I are very hesitant when making large purchases such as a mattress, which leads us to spend a lot of time debating and often leaving the store to think it over before committing to a purchase. Onika understood our hesitation and gave us enough space to go through our process while also maintaining an attentive level of customer service. We did end up leaving the store and shopping around before making our decision. We even went into another Mattress Firm to refresh our memory of the bed Onika suggested. At the end of the day, we drove the couple extra miles to work with Onika on our sale. She is excellent, knowledgeable, friendly, hilarious and overall a great person! I absolutely suggest going to see her for your next mattress purchase!
Date published: 2017-09-14
Rated 5 out of 5 by from First time buying from large mattress store This was my first time buying a mattress from a big store like this! I was greeted and taken care of immediately! Couldn’t have have had a better experience, i am currently waiting on my tulo mattress now but i can already say i am excited to get it! No one can beat the warranties that mattressfirm provides! And also the guarantees behind their products, will be back when i need a mattress again!
Date published: 2017-11-16
Rated 5 out of 5 by from Couldn't be happier Went to the Short Pump Mattress Firm with my wife and we were so pleased. Alex greeted us and was so professional and knowledgeable. He asked several questions to learn our sleeping preferences and suggested several options. With the comfort of the mattress, sale pricing, and experience with Alex, we couldn't be happier with Mattress Firm in Short Pump[.
Date published: 2018-02-21
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