CUSTOMER SERVICE

Track Your Delivery

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If you a see an error, contact us immediately

1. Purchases made from a retail store location
Contact that location directly at the phone number on the top left corner of your receipt.

2. Purchases made on-line, by phone, chat or one of our special events (trade shows/fair)
Contact our special events support team at: (844) 628-8776.

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Search for your order to track delivery

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Oops! You may have entered an incorrect order number, or your order has not been routed for delivery yet. If your delivery is not showing, or you are inquiring about a future delivery, please use one of these 2 options:

1. Purchases made from a retail store location – Contact that location directly at the phone number on the top left corner of your receipt.

2. Purchases made on-line, by phone, chat or one of our special events (trade shows/fair) – Contact our special events support team at: 844-628-8776 (Please note that our special events support team may not have access to delivery information for sales made in our retail store locations).

Your Delivery Guarantee

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We’ve mastered mattress delivery so much, we could do it in our sleep. But we won’t. Let us handle the hard work, and you’ll be resting in your new bed in no time.

  • Guaranteed delivery within a designated 1 day delivery window, or your delivery is free.
  • Red carpet and blue booties to keep your home spotless
  • Complete setup of your new bed and mattress
  • We’ll haul your old mattress away

*not available in all areas or on all products

delivery truck

Frequently Asked Questions

VIEW ORDER FAQ PAGE

PREPARE FOR YOUR DELIVERY

1. Delivery Confirmation You’ll receive an email from us to confirm your delivery details. And then well call you when were on the way!

2. We Make It Easy At Mattress Firm we will move your old mattress wherever you would like in your home, or we can take it away.

3. Help Us Help You Clear a path from your front door to your bedroom. Move any furniture and breakables to make way for your new mattress.

4. Keep Pets Happy Make sure any pets are in a safe and happy place during the delivery and setup of your new mattress.

5. Red Carpet Rollout We will roll out the red carpet, wear blue booties to protect your floors and give you our famous white-glove treatment. The only thing left to do is Sleep Happy!

red carpet delivery icons

Frequently Asked Questions

VIEW ORDER FAQ PAGE

Questions?

1. Purchases made from a retail store location
Contact that location directly at the phone number on the top left corner of your receipt.

2. Purchases made on-line, by phone, chat or one of our special events (trade shows/fair)
Contact our special events support team at: (844) 628-8776.

(Please note that our special events support team may not have access to delivery information for sales made in our retail store locations).

* The times are estimates. Times could change based on traffic, accidents or due to unexpected delays at previous stops.