Delivery & Shipping Services - Mattress Delivery | Mattress Firm
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COVID-19 Delivery Updates
Delivery and
Shipping Services

Having your mattress delivered with care and safe practices has always been a standard at Mattress Firm, however, we’re taking extra precautions to address the safety of both our drivers and our customers within their homes. Some of these additional measures include:

• All our mattresses are delivered in sealed, plastic bags.

• Our delivery teams are cleaning the trucks twice a day.

• Proactively asking customers if they would like for us to use gloves when making their delivery.

• Wiping down all tablets and phones with alcohol-based screen wipes after every delivery stop.

• Enhanced cleaning of our distribution centers in high traffic areas.

• All mattress removals will be completely sealed within the customer’s home before being placed in our truck.

Additional Notices:

• Due to mandated restrictions, we are unable to offer in-home setup in some states. Your sales associate will confirm if this is applicable to you at the time of purchase.

• If desired, you can request that the delivery team drop off your product(s) at your front door at the time of delivery. However, you will still be required to sign that you received the delivery.
Silver Service
Online & In-Store
Regular $24.99
NOW FREE

Includes transportation, mileage and tolls
Home protection from outside direct and elements
Delivery where you want - front door, side door or even garage
Contactless delivery, meaning we won’t enter your home
Gold Service
Online & In-Store
$79.99-$119.99

Includes all Silver services plus:

New mattress and box spring setup
Removal of packaging material from purchased item(s)
Removal of old mattress set (equal to the number of pieces purchased)
Three maximum flight of stairs purchased items can be carried
Platinum Service
In-Store, Chat & Phone
$149.99

Includes all Gold services plus:

Five maximum flight of stairs purchased items can be carried
Delivery and setup of up to three mattress sets
Setup of adjustable bases purchased from Mattress Firm
Diamond Service
In-Store, Chat & Phone
$199.99

Includes all Platinum services plus:

Five Maximum flight of stairs purchased items can be carried
Choice of preffered two-hour delivery window at the time of purchase (based on availability)
Track My Delivery
Silver Shipping Details:

Signatures are not required for Small Parcel deliveries, but the decision to leave your package will ultimately be at the discretion of the delivery carrier. If you have any special delivery instructions, we recommend placing a note on your door on the delivery date with your name, request, and tracking number.

Delivery does not include carrying purchased items up flights of stairs.

We do not ship internationally, to PO Boxes, or to Puerto Rico. For shipping to Alaska and Hawaii please Chat or Call (877) 255-2164.

Gold Delivery Service Details:

Must choose the Gold Delivery service at checkout after a qualified mattress is placed in your cart.

If your delivery is late, simply contact the store of your original purchase after signing the delivery manifest with the delivery time stamp and we will credit your account or mail a refund check for the price of your delivery fee within three weeks.

A person 18 years or older must be present to receive the delivery. If the delivery is missed because you are not at home during your scheduled delivery window, a $99.99 redelivery fee will be required before scheduling a redelivery.

Up to a $149.99 delivery fee will apply if purchasing an adjustable base during our Free Adjustable Base promotional time period.

Participation may vary. See store for details. Not applicable on all products.

We do not ship internationally, to PO Boxes, Alaska or to Puerto Rico. For shipping to Hawaii please Chat or Call. (877) 297-9386.

Platinum Delivery Service Details:

Must choose the Platinum Delivery service at checkout after an adjustable base is placed in your cart.

If your delivery is late, simply contact the store of your original purchase after signing the delivery manifest with the delivery time stamp and we will credit your account or mail a refund check for the price of your delivery fee within three weeks.

A person 18 years or older must be present to receive the delivery. If the delivery is missed because you are not at home during your scheduled delivery window, a $149.99 redelivery fee will be required before scheduling a redelivery.

Participation may vary. See store for details. Not applicable on all products.

We do not ship internationally, to PO Boxes, Alaska or to Puerto Rico. For shipping to Hawaii please Chat or Call. (877) 297-9386.

BUY IT TODAY SLEEP ON IT TONIGHT®*
*Available only in certain markets.

Our Rest Assured Promise

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Free Shipping
Mattress Firm offers our customers free, safe shipping to your door as well as premium delivery options, including, haul-away of your old mattress.
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120 Night Sleep Trial
We’re so confident in finding you the perfect bed, you can sleep on it for 120 nights. If it’s not perfect, we’ll find you the one that is.
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Special Financing
Don’t let your budget keep you from getting the mattress that’s right for you. We offer no-credit lease-to-own and credit card options to accommodate your sleep needs.
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America's Best Brands
We have all of America’s top-rated brands, like Tempur-Pedic, Sealy, Purple and Serta, and a robust selection of beds in a box, like Nectar, Sleepys and Tuft & Needle.
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Low Price Guarantee
Find a lower price elsewhere within 120 days of purchase? We’ll refund you the difference, because we always promise the lowest price.
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Sleep Experts™ 24/7
Our Sleep Experts™ are available in-store, online or by phone or chat to help find your perfect mattress. Visit a nearby store or shop this site to find your dream bed.
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