Delivery & Shipping Services

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COVID-19 Delivery Updates

Having your mattress delivered with care and safe practices has always been a standard at Mattress Firm, however, we’re taking extra precautions to address the safety of both our drivers and our customers within their homes. Some of these additional measures include:

  • All our mattresses are delivered in sealed, plastic bags.
  • Our delivery teams are cleaning the trucks twice a day.
  • Proactively asking customers if they would like for us to use gloves when making their delivery.
  • Wiping down all tablets and phones with alcohol-based screen wipes after every delivery stop.
  • Enhanced cleaning of our distribution centers in high traffic areas.
  • All mattress removals will be completely sealed within the customer’s home before being placed in our truck.

Additional Notices:

  • Due to mandated restrictions, we are unable to offer in-home setup in some states. Your sales associate will confirm if this is applicable to you at the time of purchase.
  • If desired, you can request that the delivery team drop off your product(s) at your front door at the time of delivery. However, you will still be required to sign that you received the delivery.
delivery truck icon SILVER
SERVICE
GOLD
SERVICE
PLATINUM
SERVICE
DIAMOND
SERVICE
Availability: Online & In-Store Online & In-Store Online & In-Store In-Store, Chat & Phone
Price: Regular $24.99 NOW FREE $99.99 $149.99 $199.99
Details
Includes transportation, mileage and tolls check mark Yes check mark Yes check mark Yes check mark Yes
Home protection from outside direct and elements check mark Yes check mark Yes check mark Yes check mark Yes
New merchandise delivery to front door, side door or garage. check mark Yes minus sign No minus sign No minus sign No
New mattress and box spring setup minus sign No check mark Yes check mark Yes check mark Yes
Removal of old mattress set
(equal to the number of pieces purchased)
minus sign No check mark Yes check mark Yes check mark Yes
Removal of packaging
material from purchased items(s)
minus sign No check mark Yes check mark Yes check mark Yes
Maximum flight of stairs purchased items can be carried 0 3 5 5
Setup of bedroom furniture or adjustable bases purchased from Mattress Firm minus sign No minus sign No check mark Yes check mark Yes
Delivery and setup of up to three mattress sets minus sign No minus sign No check mark Yes check mark Yes
Choice of preferred two-hour delivery window at time of purchase (based on availability) minus sign No minus sign No minus sign No check mark Yes

SILVER
SERVICE

Online & In-Store

Regular $24.99

NOW

FREE

check mark

Delivery where you want - front door, side door or even garage

check mark

Contactless delivery, meaning we won't enter your home

minus sign

No Removal of old your mattress set

GOLD
SERVICE

Online & In-Store

$99.99

check mark

Includes transportation, mileage
and tolls

check mark

Home protection from
outside direct and elements

check mark

New mattress and box
spring setup

check mark

Removal of old mattress set
(equal to the number of pieces purchased)

check mark

Removal of packaging
material from purchased items(s)

3

Maximum flight of stairs
purchased items can be carried

PLATINUM
SERVICE

In-Store, Chat & Phone

$149.99

Includes all Gold services plus:

5

Maximum flight of stairs
purchased items can be carried

check mark

Setup of bedroom furniture or
adjustable bases purchased
from Mattress Firm

check mark

Delivery and setup of up
to three mattress sets

DIAMOND
SERVICE

In-Store, Chat & Phone

$199.99

Includes all Platinum services plus:

5

Maximum flight of stairs
purchased items can be carried

check mark

Choice of preferred two-hour
delivery window at time of
purchase (based on availability)

Track Your Delivery

GET STARTED
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Silver Shipping Details:

Signatures are not required for Small Parcel deliveries, but the decision to leave your package will ultimately be at the discretion of the delivery carrier. If you have any special delivery instructions, we recommend placing a note on your door on the delivery date with your name, request, and tracking number.

We do not ship internationally, to PO Boxes, or to Puerto Rico. For shipping to Alaska and Hawaii please Chat or Call (877) 255-2164.


Gold Delivery Service Details:

Must choose the Gold Delivery service at checkout after a qualified mattress is placed in your cart.

If your delivery is late, simply contact the store of your original purchase after signing the delivery manifest with the delivery time stamp and we will credit your account or mail a refund check for the price of your delivery fee within three weeks.

A person 18 years or older must be present to receive the delivery. If the delivery is missed because you are not at home during your scheduled delivery window, a $99.99 redelivery fee will be required before scheduling a redelivery.

Up to a $149.99 delivery fee will apply if purchasing an adjustable base during our Free Adjustable Base promotional time period.

Participation may vary. See store for details. Not applicable on all products.

We do not ship internationally, to PO Boxes, Alaska or to Puerto Rico. For shipping to Hawaii please Chat or Call. (877) 297-9386.

Platinum Delivery Service Details:

Must choose the Platinum Delivery service at checkout after an adjustable base is placed in your cart.

If your delivery is late, simply contact the store of your original purchase after signing the delivery manifest with the delivery time stamp and we will credit your account or mail a refund check for the price of your delivery fee within three weeks.

A person 18 years or older must be present to receive the delivery. If the delivery is missed because you are not at home during your scheduled delivery window, a $149.99 redelivery fee will be required before scheduling a redelivery.

Participation may vary. See store for details. Not applicable on all products.

We do not ship internationally, to PO Boxes, Alaska or to Puerto Rico. For shipping to Hawaii please Chat or Call. (877) 297-9386.


BUY IT TODAY SLEEP ON IT TONIGHT®*

*Available only in certain markets.