LIMITED WARRANTY COVERAGE: This limited warranty covers any manufacturing defect that is present prior to the time of use, and any manufacturing defect that causes any and all abnormal deterioration of the internal core component (feather, fiber, foam, etc.) and/or the cover. In the event that a manufacturer defect or product failure occurs, Soft-Tex® reserves the right to replace, repair, and or remedy the defective product with a solution to the specific defect and or replace the defective item with a similar item of equal or greater value. This warranty does not imply nor warrant the product for any normal wear and tear that the consumer experiences with normal use. This warranty is no longer valid if product is soiled, stained or in an unsanitary condition or found to be defective due to abuse or any use other than the intended use.

IF A WARRANTY PROBLEM OCCURS: Our helpful and knowledgeable Consumer/Customer Service Department at Soft-Tex is here to assist you. Simply call our toll-free number at 1-800-366-2324 (8am - 5pm EST Monday through Friday). Please be sure to have any and all important information available, including your original receipt and/or proof of purchase.

PLEASE NOTE: Warranties are only valid with the original receipt or proof of purchase. Warranties apply to the original purchaser only, and may not be transferred. If the original purchaser sells the product, the subsequent purchaser accepts ownership of the product "as is" and "with all faults". All transportation/freight charges and/or restocking fees are the responsibility of the purchaser and are in addition to any pro-rated charges. This limited warranty gives you specific rights. You may also have other rights that vary from state to state.

ODOR DISCLAIMER: Should you notice a slight odor when unpacking your new, specialty sleep item, do not be alarmed. In some instances, the packaging process and/or the new product manufacturing process may emit a new product odor. This odor is harmless and will dissipate generally within twenty-four (24) to forty-eight (48) hours, depending on the air temperature and the amount of ventilation in your room. This process can be aided by increasing ventilation by opening a window and/or adding a fan.

CARE RECOMMENDATIONS AND WASHING INSTRUCTIONS: Please refer to care instructions sewn on product for additional information. ALWAYS follow the Care Instructions Label sewn onto your new REACTEX sleep item. Failure to do so may potentially void your warranty coverage.

LIMITED WARRANTY: TWO (2) YEARS FROM DATE OF PURCHASE Exclusive remedy/other limitations: Any and all implied warranties on this product, including any implied warranty of merchantability or fitness for a particular purpose shall not exceed in duration the term of this limited warranty which begins at the date of purchase by the consumer. The service terms stated in this warranty shall be the consumer's sole and exclusive remedy in the event of product failure during the warranty period. Soft-Tex® shall not be liable for incidental or consequential damages arising out of the use of this product or the inability to use this product or for the breach of this or any other express or implied warranty.

Soft-Tex does not warrant this product for any person's medical condition. Soft-Tex makes no warranty beyond what is contained in writing. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. This warranty gives you specific legal rights; you may also have other rights which vary from state to state.

Other issues not covered include but are not limited to: comfort preference; odor associated with new product purchase; change in color of foam; damages resulting from failure to properly maintain and/or washing contrary to care instructions beyond two (2) years of purchase date; transportation/freight charges to and/or from the Manufacturing Plant. Soft-Tex reserves the right to inspect any item thought to be defective by the customer and/or consumer prior to final determination of same.

Before you return this product to the retailer, call our customer service comfort hotline: call toll-free: Barn - 5pm EST: M - F THANK YOU

Congratulations on the purchase of your REACTEX ™ sleep product by Soft-Tex. Memory Foam and Fiber products are temperature sensitive. Shipping these products during the cold winter months may cause your product to feel too firm or hard upon arrival. Please unwrap the product and allow it to rest for a minimum of 48 hours at room temperature in order to acclimate. Most memory foam products are wrapped and sealed immediately following the manufacturing process and have not had time to breathe. You may notice a slight odor when you unpack your products. This is normal for "fresh foam" and will dissipate. Your memory foam product may appear to be out of shape at first. It will recover to its normal shape in time.

Our REACTEX pillows are made with a unique design focused on cool comfort and plush support. Please remove product(s) from all packaging and let it rest at room temperature for at least 48 hours (sometimes longer, depending on warmer climates).