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Queen MattressesKing MattressesFull MattressesTwin MattressesCrib & Toddler MattressesTwin XL MattressesCalifornia King MattressesFirmMediumPlushTempur-PedicBeautyrestSertaPurpleStearns & FosterSealySleepy'stuloAdjustable BasesBox SpringsSale & ClearanceMattressesPillowsSheets & PillowcasesMattress & Pillow ProtectorsMattress ToppersComforters & BlanketsBedding BundlesBeddingBedroom FurnitureAdjustable BasesBox SpringsBed FramesAir MattressesDaybeds & TrundlesFolding BedsFutonsMassage & WellnessApparelPetCrib & Toddler MattressesCribs & BassinetsKids FurnitureCrib & Toddler BeddingBaby & KidsFurniture & MoreShop All SaleCurrent PromotionsMemorial Day SaleSale & ClearanceSizeBrandComfortPriceTypeMattress GuidesBed Frames & FurnitureAdjustable BaseBeddingPillowBest Beds for Back PainBest Beds for Sleep PositionsMattress in a Box ComparisonSleep DisruptorsFind Your Perfect MattressLearnFind a StoreFinancing & Purchase OptionsManage Mattress Firm Credit CardTrack My OrderFAQCustomer ServiceHelpFinancing Find Your Match
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Customer Service Form

Customer Service Request Form

Please fill out the following fields so we can route your request to the appropriate representative. We respond to most inquiries received during normal operating hours within an hour.

To submit a warranty claim, please use our Warranty Claims page.
To track your delivery, please use our Delivery Tracker page.

Multiple Requests – Please Note:

Submitting multiple requests, cancels your previous submission and your place in line for assistance moves to the date of the newest request.

Customer Information

1. What is your sales order number?*

For a faster response, please provide your order number. This information can be found on your receipt. If you do not have your sales order number, please enter "Do Not Have”.

Important: Please be aware that our response might be delayed if you do not have an order number.

2. Where did you make your purchase?*

3. What is the customer name as it appears on your sales order?*


4. What is the telephone number that you provided at the time of purchase?*

This information can be found on your receipt. Please enter numbers only, no dashes.

Please enter a valid 10 digit phone number.

5. What is the email address that you provided at the time of purchase?*

This information can be found on your receipt.


To provide the most efficient and timely service, most of our communication will be through email. Please ensure that you have entered a valid email address

Email Confirmation does not match.

6. Would you like to be contacted using a different email address?

Please enter a valid contact email.

7. What type of request is this?*



 
 
SUBMIT

Please select an option below:

Found Lower Price

We have a Low-Price Guarantee where we are happy to price match our own competitive pricing or advertised pricing elsewhere for the same or comparable model. If you would like to be contacted to see if you qualify select, Yes. If not, you can proceed to cancel your order.

Need Product Sooner

We may be able to find an equal or greater value product that can be delivered sooner at no additional charge. If you would like to be contacted by a Sleep Expert with available options, select Yes. If not, you can proceed to cancel your order.

Did Not Deliver as Promised

We apologize we were not able to fulfill your scheduled delivery. We may be able to find an equal or greater value product that can be delivered sooner at no additional charge. If you would like to be contacted by a Sleep Expert with available options, select Yes. If not, you can proceed to cancel your order.

 
 

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