Mattress Firm Customer Service - Contact the Sleep Experts
Mattress Firm Customer Service
To better serve our customers, we rely on Customer Service Request Forms and Live Chats as our primary outlets to efficiently address your needs. By eliminating phone requests, we're able to respond to most inquiries in under an hour during normal operating hours. We’re 100% committed to providing the best service possible, and we promise this process allows us to live up to that commitment. No matter what, we’ll always have your back.
Track My Delivery Know exactly when your new mattress will arrive.
Receipts or Invoices Log into the Customer Portal or fill out invoice here.
Mattress Expectations From breaking it in to making it fit, properly prepare for your new bed.
Frequently Asked Questions Stay in the know and get all your questions answered.
Customer Service Form Need help? Fill out the form and we’ll contact you.
File A Warranty Claim Not your dream bed? Follow these simple steps.

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