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Mattress Firm
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Customer Service

Our Customer Service Team is here to help!


Reach out to us on chat, submit a Customer Service Request Form, or use our self help tools and FAQs on this page to find your answers. We respond to most inquiries received during normal operating hours within an hour. We're 100% committed to providing the best service possible. No matter what, we'll always have your back.
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Know exactly when your new mattress will arrive.
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From breaking it in to making it fit, properly prepare for your new bed.
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Not your dream bed? Follow these simple steps.
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Customer Service Hours
8:00 am to 9:00 pm CST - Mon-Sat
8:00 am to 7:00 pm CST - Sun

Love Your Mattress Guarantee®

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Free Shipping
Mattress Firm offers our customers free, safe shipping to your door.
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120 Night Sleep Trial®
We’re so confident in finding you the perfect bed, you can sleep on it for 120 nights. If it’s not perfect, we’ll find you the one that is.
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Special Financing
Don’t let your budget keep you from getting the mattress that’s right for you. We offer no-credit lease-to-own and credit card options to accommodate your sleep needs.
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America's Best Brands
We have all of America’s top-rated brands, like Tempur-Pedic®, Sealy®, Purple® and Serta®, and a robust selection of mattresses in a box, like Nectar, Sleepy's and Tuft & Needle.
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Low Price Guarantee
Find a lower price elsewhere within 120 days of purchase? We’ll refund you the difference, because we always promise the lowest price.
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Sleep Experts® 24/7
Our Sleep Experts® are available in-store, online or by phone or chat to help find your perfect mattress. Visit a nearby store or shop this site to find your dream bed.
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