Some features, such as cooling material, will be less effective when used with non-breathable or synthetic sheets, comforters, or mattress covers. Direct sunlight, proximity to windows, and room temperature can also affect the material’s performance. Ask your store associate how to optimize the temperature performance of your mattress.
Just like a new pair of shoes, it takes time to adjust. In fact, it can take up to 8 weeks for your body to adjust to a new mattress. We recommend a period of 30-60 days for your body to adjust to your new mattress.
You may notice a scent from the new materials and foams, so we recommend airing out your mattress. The smell will dissipate within a few days.
You may notice small differences between your new bed and the in-store model. Hand-stitched or hand-tufted beds may have small scuffs, blemishes or loose threads—which are normal and don’t affect the warranty or comfort of your bed.
Every mattress needs proper support. King and queen mattress sets also need frames with middle support. Split queen bases are available for easy transfer through tight doorways, hallways or stairwells.
Your new mattress set may be taller or higher than your previous set. A low-profile box spring is recommended for mattresses over 14”. We also recommend using deep-pocket sheets, which are designed for thicker beds.
The Early Impression
Your new mattress will begin to conform to your body immediately, and impressions will form over time. Just like the insole of a new shoe, if performing correctly, it will conform to your body. This is normal and does not reflect a defective mattress.
We recommend the use of a mattress protector or encasement for all new mattresses to protect the surface fabric from damage, spills, and/or stains, as these will invalidate the manufacturer’s warranty.
Our Rest Assured Promise
Mattress Firm offers our customers free, safe shipping to your door as well as premium delivery options, including, haul-away of your old mattress.
Aloha! Unfortunately, some products on our website cannot be shipped to Hawaii. Please visit our Hawaii products page, or visit a Mattress Firm location near you to find products that can be delivered to your area.