Mattress Removal Request Form

This Mattress Recycling Program only applies to purchases to be delivered in the State of California. If a consumer purchases a new mattress (defined as mattress, foundation, or futon) from Mattress Firm and that mattress is to be delivered to a California address, that consumer can choose to have a used mattress picked up from the same delivery address, within 30 days, at no additional cost, subject to certain program requirements. Please review the program requirements and, if your purchase is eligible for free haul-away, provide the information required on the form below. You will receive a confirmation email once the pick-up has been scheduled.

Program Requirements:

• Free haul-away is only available from addresses located in the State of California.
• The delivery team will only haul away, on a one to one basis, a used mattress as it pertains to a new mattress purchase from Mattress Firm.
• The delivery team will not haul away beds that are unsanitary in any way. Unsanitary conditions include, without limitation, items that are soiled or wet, insect or other pest infestation, or items that are left outdoors.
• An authorized person who is at least 18 years old must be physically present and available at the haul-away address for the entire day on which the haul away is scheduled. As a courtesy, you will be contacted the evening before with your 2-hour haul away time slot. An authorized person 18 years or older must be present at the pick-up address to sign for the haul away.
• If an authorized person is not present at the pick-up address and available to sign when the scheduled haul-away is attempted, we will consider the haul-away declined by you. If you decide to reschedule your haul-away, you will be charged a delivery fee. Delivery fees will not apply if the delivery team is delayed, or the haul away date is changed, due to unforeseen service interruptions on our end.

Customer Info

Please fill out all the information in order to set up your mattress removal.