Our Sleep Experts™ have 200+ hours of training and are standing by to help you find the perfect mattress. Call your local store to schedule a 1:1 appointment and check our store locator for options and hours. We also offer contactless shopping via phone, text or chat with 24/7 guidance from a Sleep Expert™.
For the past 90 years, Mattress Firm and its family of companies have been delivering better sleep by matching you with your perfect mattress at the perfect price. With top-rated brands like Tempur-Pedic, Sealy, Beautyrest, Purple, Serta, Sleepy’s and more, finding your ideal mattress with a Sleep Expert in-store, online or by phone has never been easier. Today, Mattress Firm has grown to become America’s largest mattress retailer, with more than 2,000 neighborhood stores in 49 states.
120 Night Sleep Trial Details
Like most brand-new things, there's going to be a bit of an adjustment period. Think of it like a brand-new pair of running shoes. It will take time for your body to adjust to your new mattress and vice versa. In fact, studies show most people experience some initial level of discomfort with their new mattress. Because of this, we ask you to sleep on it for a minimum of 21 nights to allow for this adjustment period. After those first 21 nights, if you are still not completely comfortable, we will do our best to match you to your right mattress within 120 nights of your original mattress delivery date. Subject to the above guidelines, our 120 Night Sleep Trial is valid for one exchange and/or one return per purchase, which must be done within 120 days of the delivery date of your original mattress.
You may exchange your mattress once, with a return delivery fee of $99.99*, and receive, as credit toward the purchase price of a different mattress, the purchase price of your original mattress less a restocking fee equal to 10% of your original mattress purchase price (restocking fee not to exceed $250). If you still aren’t absolutely satisfied with your new mattress, you can return it with a return delivery fee of $99.99* and receive, as a refund, the purchase price of your new mattress less a restocking fee equal to 20% of your new mattress purchase price (restocking fee must not exceed $500). Your refunded purchase price will be further reduced by any state use taxes that we are required to apply. Mattress Firm is unable to exchange or refund stained, unsanitary or damaged mattresses under the 120 Night Sleep Trial. That’s why we highly recommend using a waterproof mattress protector to help keep your new mattress clean. In addition, we recommend keeping all original tags on your mattress. If you remove the law tag from the mattress or foundation, it will void the 120 Night Sleep Trial.
Please note that our 120 Night Sleep Trial is not valid on clearance merchandise, floor models, pillows, mattress protectors, adjustable bases, furniture or other accessories. All special order sizes (California King, Split Cal King, crib, tri-fold, etc.) for mattresses and foundations are final and not eligible for exchanges or returns. In the state of California, the California king size is not special order and is therefore eligible for applicable comfort guarantee policies. See a store associate or contact one of our live chat customer service representatives on our website for more details.
Aloha! Unfortunately, some products on our website cannot be shipped to Hawaii. Please visit our Hawaii products page, or visit a Mattress Firm location near you to find products that can be delivered to your area.