Mattress Firm Vails Gate

Contact

374 Windsor Highway Space 1000 B17
New Windsor, NY 12553

Hours

Today: 10:00 AM - 9:00 PM

Monday - Saturday:

10:00 AM - 9:00 PM

Sunday:

10:00 AM - 7:00 PM

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Reviews

Mattress Firm Vails Gate

374 Windsor Highway Space 1000 B17 New Windsor, NY 12553

4.9

339 Reviews

Doreen Brodmerkel Profile Image

Doreen Brodmerkel

Extremely knowledgeable staff! Everyone who works here goes above and beyond to make sure the customer has a great experience. Georgia was extremely patient with my family. We purchased four mattresses and she let us try almost every mattress in the store! My husband and I didn’t love the mattress we chose so we called four days after the purchase to do a return and exchange. Adam (the store manager) made the exchange process extremely easy. Unfortunately, there was a software issue with scheduling the new delivery. Adam had to escalate the issue to the IT Department. He kept following up for me until they fixed the scheduling issue. I have been waiting for three weeks so Adam waived the re-stock fee. I wasn’t expecting that! Adam is a great guy!! I highly recommend this store!

4 months ago

Annie Lawson Profile Image

Annie Lawson

Adam was extremely knowledgeable and able to explain everything about all the mattresses we saw. He was able to obtain next day delivery for our two mattresses and the two gentlemen that delivered them were fast, courteous, went out of their way to be extremely helpful for me and my daughter. I recommend this store, the salespeople (especially Adam, who was also training a new sales person.). Adam didn’t miss a beat! The store is full of great deals and super clean, employees very helpful and knowledgeable. Many mattresses and beds to choose from and Adam didn’t rush us. If you need a bed or mattress, this is definitely the very first store to go to.

6 months ago

Alexandra Birnkrant Profile Image

Alexandra Birnkrant

My sales Person Georgia was fabulous. She went above and beyond to help get me the best adjustable base. She was knowledgeable and patient. I can not say enough great things about her and the whole company. I am so happy about my purchase, thank you for making it such a wonderful experience! 💕

6 months ago

Kathy Foster Profile Image

Kathy Foster

Adam was friendly, knowledgeable and very informative. Today I just purchased my 84 year old mother’s mattress in the New Windsor location. I had Jake too who is being trained by Adam. Also very good to deal with. I would highly recommend this location.

5 months ago

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