Mattress Firm Monroeville

Contact

3781 William Penn Highway
Monroeville, PA 15146

Hours

Today: 10:00 AM - 8:00 PM

Monday - Saturday:

10:00 AM - 8:00 PM

Sunday:

10:00 AM - 6:00 PM

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Reviews

Mattress Firm Monroeville

3781 William Penn Highway Monroeville, PA 15146

4.9

410 Reviews

Baja Kerr Profile Image

Baja Kerr

If there was a super salesman award, it would go to Michael! Thank you for making my shopping experience enjoyable, stress free and affordable! You are not only a great salesman but an awesome person. You are personable, funny and have a quirky sense of humor. You know your products well and share your knowledge. You also make customers feel like friends and family. I hope Mattress Firm appreciates the 5 star quality customer service that you deliver to each customer!

7 months ago

Jamie Profile Image

Jamie

I had not bought a mattress in my adult life, so this process was new to me. Symone was was low-stress, low-pressure sales person (and apparently has the same wacky sense of humor as me,) all of which made the shopping process go smoothly. Where I hit a hiccup was delivery and set up. On 11/8, I bought a mattress, base, and headboard bracket because, as I understood it in store, I could attach my current headboard to this new base using the bracket... but that the delivery team was not responsible for that attaching the *headboard.* Upon delivery, which I scheduled for 11/18, I heard one of the installers say: "Uh oh... miss, can you come in here?" The delivery team told me that the wrong bracket had been sent: the gentlemen told me that the model of the base I purchased was one generation back, and the bracket was for the newest model, and "that this has been happening lately." He told me to call the store and arrange an exchange. I didn't think it was a big deal in the grand scheme of things, especially with current supply chain issues. When I called the store to inquire about the bracket on 11/20, Ron, a different employee in the store, kindly called around to area stores to see if they had the correct model, and said he would be ordered from the warehouse. When Symone called me back a few days later to say the new bracket had arrived, she offered to set up delivery - which would require me waiting around for a 2 hour window that I wouldn't know until the night before. Being busy with work, I said I'd rather just pick it up. When she called to say it was in on 11/23, I drove over, and as I got into the parking lot, Symone called again to say she had read the fine print on the bracket, and that the warehouse had sent the wrong bracket, again. Fast forward to 12/1, when I take my *original* bracket back to the store, because Symone has called to say the correct bracket is in, that she had the warehouse delivery driver double check that it was the correct bracket for my base. Because, as she pointed out "I don't want to put you through this again, and we're wasting company money with these incorrect deliveries." She compared the item numbers on her box to the one I brought in: according to her, I've had the correct bracket all along. She claims that sometimes the installers don't want to take the time to attach the bracket so they find an excuse to get out of it. "Wait, I thought they weren't supposed to install the bracket OR the headboard?" Symone explained if the item is a Mattress Firm product, which the bracket IS, they are to set up with the delivery I had... the only responsibility I had was to attach my headboard to it. In retrospect, now I see why the store wanted to deliver it to me! She advised to me search YouTube for the video "Heads up adjustable base." I found a video, as she predicted, featuring an installer. It was thorough and made me think that I could attach it myself . . . but the base has to be flipped over in order to attach the bracket. Symone told me I had to elevate the head all of the way up.... that doesn't help when the two feet of the bed have to be unscrewed to attach the bracket. Since discovering this today, 12/2, I'll be calling the store tomorrow for more guidance. Despite this set back, they have been easy to contact and talk with. When I was in the store the day of purchase, I overheard Symone trouble shooting with a customer over the phone in her jovial and patient way. I have confidence that this will be resolved, and I don't hesitate to recommend the store or their products. Even without the headboard, I've been sleeping more comfortable than I have in ages! The ability to elevate my head also helps me with migraine headaches and acid reflux.

a month ago

Karen Spells Profile Image

Karen Spells

I was greeted by Gwendolyn in a professional way as soon as I entered the Monroeville store. She was efficient and very knowledgeable about all of the mattress options. She took the time to explain each mattress specs as I tested many options before making a selection. I met Ron who finalized the checkout process. Ron too was professional and discounts was available due to the Dreamcember Event sales. The purchased items are all in stock and delivery is in two days. I would recommend this store to anyone shopping for a mattress. You will have an enjoyable experience working with Gwen and Ron. Thank you.

a month ago

Dawn Morris Profile Image

Dawn Morris

Micheal is a very nice, personable, knowledgeable, kind, funny, superb, person and I will refer all of my friends and family to him. He is an amazing salesperson and is very impressionable and he is very experienced..

7 months ago

Carmela C. M Profile Image

Carmela C. M

Michael made our mattress buying experience fun, stress-free & smoothly. He is very patient with us, friendly, polite, not pushy unlike other salesperson, very knowledgeable about mattress, base and its other options etc. Michael is great at what he does! We can’t wait for our new bed set! Thank you so much! 08.04 Update: we just got our bed set and the delivery and install went great. Elmer and Javier understood everything we instructed them to do and managed very well how to bring a big mattress on our narrow steps. They were very careful and respectful about our house unlike other delivery companies, who doesnt care if they scratch/dent your walls or furnitures. Thumbs up for these guys!

5 months ago

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