Mattress Firm Town Center Parkway

Contact

4474 Town Center Parkway Suite 101
Jacksonville, FL 32246

Hours

Today: 10:00 AM - 8:00 PM

Monday - Saturday:

10:00 AM - 8:00 PM

Sunday:

10:00 AM - 6:00 PM

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Reviews

Mattress Firm Town Center Parkway

4474 Town Center Parkway Suite 101 Jacksonville, FL 32246

4.9

294 Reviews

Traci Lozada Profile Image

Traci Lozada

Mike Soto and the rest of the team at Mattress Firm went out of their way to make sure I was satisfied with my mattress. I purchased a mattress several months ago that ended up feeling uncomfortable after several nights. My daughter had purchased the same exact mattress in a different size and it was soft and comfortable. I thought that maybe mine just needed more time to settle so I toughed it out hoping it would soften. When it didn’t, I exchanged it for another- same model and brand. Unfortunately, same issue, just too firm. Today I returned to the same store and explained my problem. Mike took the time to help me find one that would work. When I explained that my 120 day trial was almost over and I was concerned I wouldn’t have time to see if the new one would work out, he waived the restocking fee and allowed me to return the previous one so I could purchase a new one and have a new 120 trial period. I was so pleased with him and his manager for going out of their way to make sure I was a satisfied customer. Because of their amazing service, I plan to only purchase my mattresses from Mattress Firm at this location.

3 months ago

Elizabeth Brooks Profile Image

Elizabeth Brooks

Earl Harris was very helpful and knowledgeable. He explained the differences on each mattress and was patient with us. He worked diligently to get us what we wanted. So refreshing to get excellent service. If your looking for 5 star customer service when shopping for your next mattress ask for Earl.

a month ago

Christian Noel Profile Image

Christian Noel

Mike (the older gentleman) was so incredibly kind and helped us found exactly what we wanted with great customer service to hand. He gave us a great deal with their promos and let us know every payment option and helped us pick the best one for our situation. We felt no overwhelming pressure to get additional products we may have not wanted, but he still let us know of their existence which is exactly what my girlfriend and I like. I’ll definitely recommend my friends and family to shop at this location.

3 months ago

Colleen Skinner Profile Image

Colleen Skinner

We purchased a bed from Mike from Texas and the service was great! He explained everything, the prices were amazing and we left very happy and with a very quick delivery as well! We could not recommend mattress firm and Mike from Texas enough!! thank you

4 months ago

Lois Merrick Profile Image

Lois Merrick

Earl was amazing in educating us in the mattress options. We were well informed and were able to get the feel of different types of mattresses and pillows in the store. This was the best experience in bed shopping that we’ve received!

4 months ago

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Nearby Stores

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