Mattress Firm Northlake

Contact

75 West North Avenue Suite 1200
Northlake, IL 60164

Hours

Today: 10:00 AM - 6:00 PM

Monday - Saturday:

10:00 AM - 8:00 PM

Sunday:

10:00 AM - 6:00 PM

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Reviews

Mattress Firm Northlake

75 West North Avenue Suite 1200 Northlake, IL 60164

4.8

326 Reviews

Cynthia Meyers Profile Image

Cynthia Meyers

John is amazing.,very knowledgeable and intuitive. Honestly my first experience was not great..(Product related)but Vince reassured me that if I gave Mattress Firm a second chance... Well I still shopped around Macy's, Bob's, Value City, Ashley's, no one else knew Mattresses..answered my questions..like these guys.. No Pressure tactics..Did I mention that John was amazing? Vince Thanks for keeping your promise!

7 months ago

Dorothy Hodges Profile Image

Dorothy Hodges

Myself my daughter and grandson experience was very exciting shopping for new mattress which we found a mattress firm and was very pleased with the outcome. Both salesman was friendly, polite and knowledgeable about the product that they were selling. They made us feel very comfortable and kept insisting to take our time and relax as if we was at home.

7 months ago

Marlene Barnes Profile Image

Marlene Barnes

My salesman John was fantastic. He asked me a few questions regarding my sleeping patterns & comfort. He immediately showed me the mattress that would fit my needs. I tried it out & I didn't have to look any further. I did have problems navigating the new system to apply for the credit card. John was very patient in assisting me. It did take three times before we were able to connect. My suggestion is for the company to make it easier for the customer to apply for the credit card. It has to be done on the customer's smartphone. What if the customer does not have a smart phone? There has to be a better way. John was the only employee there & there were other customers who came in while he was assisting me. He went far & beyond trying to be patient. While I give the service a 5, the credit application needs to be less complicated.

6 months ago

Everla Gardner Profile Image

Everla Gardner

Just walked in to shop around, Vincent was informative and provided excellent customer service. Gave 4 stars due to service, will update to Five stars after i see how delivery goes. Edited to add fifth star. I had to reschedule delivery due to an emergency. New delivery date was just a couple days later. Rescheduling process was simple and stress free. This was a wonderful mattress buying experience.

2 months ago

Jennifer Dahir Profile Image

Jennifer Dahir

Tristan helped us in the store. He offered help right away, friendly, knowledgeable, no pressure. It’s that kind of front line service that gets my business. The delivery team was timely, careful, but fast and friendly. That service KEEPS my business. Thanks to all along the way that did a great job getting us what we needed as promised. We’ll be back, for sure.

3 months ago

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