Stores
MA
Boston
811 Boylston Street

Mattress Firm Back Bay

Contact

811 Boylston Street
Boston, MA 02116

(617) 456-1694

Directions Text Us

Hours

Today: 10:00 AM - 6:00 PM

Monday - Saturday:

10:00 AM - 8:00 PM

Sunday:

10:00 AM - 6:00 PM

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Reviews

Mattress Firm Back Bay

811 Boylston Street Boston, MA 02116

4.8

411 Reviews

Michelle

In store, great experience, Mark was professional, understood I genuinely needed a firm mattress. A few options, detailed explanation of the differences; pricing, materials, spring construction. Decided on the Lux Estate Firm, Stearns & Foster top of the range. My husband is double my weight with a prolapsed disc injury, this was the best mattress that even I could feel the support (104Ibs), comfortable, not rock hard! My reason for 4 stars is I purchased the warehouse option, saved $1000, can’t be returned! Delivery excellent, changed the day with short notice, completely professional! just disappointed the mattress itself seems to have “faulty” stitching, every notch had loose threads on one or both ends? It’s explained these mattresses are used & oblige hospital grade disinfection to be resold. I can’t imagine that someone who used this created “loose” or missing stitching! Would have preferred to be told up front if it was faulty!

4 months ago

Jimmy Zhou

If you want the right mattress go find Luis! He went above and beyond to assist us in selecting the perfect mattress and securing us the greatest deal. He even dedicated his personal time to help us find the one we desired. I cannot emphasize enough how incredibly kind and helpful he was. This was, without a doubt, the most exceptional sales experience I have ever had.

a week ago

Gabrielle Landry

Luis went above and beyond to help me and my friend find great mattresses for our new apartments. He gave us a ton of info in store while we shopped, and then when we couldn’t decide what we each wanted he shared his email so we could get back in touch if needed. A few days later I decided I wanted to go with one of the options he suggested, and he replied right away to my email and helped me get everything set up. I was able to get mine pretty discounted because it was an outlet mattress. 10/10 would recommend working with Luis to find the mattress you’d like at a great price!

a month ago

Amanda Maguire

I had a great experience with the team at the Back Bay Mattress Firm! We were on our way to another location but called and spoke to Mark and decided to go there instead since he was so helpful and knowledgeable over the phone. The team had so much patience and helped us with picking the right one to fit our needs. They also have a really great back to sale going on, I definitely recommend Mark, Mike and Fred!

a year ago

Adonis Antoniades

This is a great place to buy a mattress. The range is wide enough to accommodate different preferences at various price points and everything from the purchase to the delivery went smoothly. Last, believe every single nice thing you read about Luis. He is knowledgable, efficient, and very personable; I would happily work with him again for my next purchase.

a month ago

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