Mattress Firm Falls of Neuse II

Contact

9402 Falls of Neuse Road Suite 100
Raleigh, NC 27615

Hours

Today: 10:00 AM - 8:00 PM

Monday - Saturday:

10:00 AM - 8:00 PM

Sunday:

10:00 AM - 6:00 PM

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Reviews

Mattress Firm Falls of Neuse II

9402 Falls of Neuse Road Suite 100 Raleigh, NC 27615

4.9

150 Reviews

Judy Colwell Profile Image

Judy Colwell

Winfield was wonderful. I was in the store on Sunday (yesterday) for several hours trying to decide which mattress I preferred. He was by himself in the store & had quite a few customers. He greeted each customer when they entered the store & let them know he would be right with them. And, he gave them some general information. He was really good at multitasking amongst the customers. I needed to "sleep on it" (HA) before I made my final decision. I came back this afternoon. Winfield helped me with my additional questions, showed me pillows & pads. And, once again, he did all this while he also assisted other customers & I don't think anyone felt neglected. Winfield is so professional and personable and he is very knowledgeable about the products. I am looking forward to my new bed being delivered & anticipate being as pleased with it as I was with the service I received in the store.

2 months ago

Amy VanCooney Profile Image

Amy VanCooney

My husband and I were very impressed by the amazing attention to detail and top notch customer service by Sergio at the Falls of Neuse Mattress Firm. Sergio listened to all our requirements in a mattress and found us the perfect set for our budget and needs. He was so patient with my 100 questions and even went above and beyond to work a deal that met our budget. I would recommend this establishment 100 times over. Thank you for the awesome customer service. We are excited to receive our new mattress.😀

6 months ago

Ryan VanCooney Profile Image

Ryan VanCooney

Sergio was fantastic to work with, from the moment we walked into the store we were met with genuine compassion and caring about what we needed. There was no sales pressure like you normally get from sales professionals. Not only did Sergio take the time to show us what he had available to meet our needs, he helped us find the same set up at a cheaper cost to us and he ended up having to rewrite the deal a few times to make it fit our budget, but he did so gladly without complaining or making us feel bad. He did all this and took his time with it not making the transaction feel rushed or like we were just another number. I truly wish all sales experiences were like this one and I can not say enough good things about our experience. I highly recommend going to Mattress Firm and working with Sergio, he will take his time and explain all of the features/benefits that the products offer all while remaining a true professional and helping you find exactly what you need within your price range.

6 months ago

Victoria Griffith Profile Image

Victoria Griffith

Sergio provided excellent customer service and great advice while helping guide us on buying a new mattress and base. He was super knowledgeable and very thorough. Everything was delivered right on time and only a few days after purchasing! Definitely glad we stopped in.

5 months ago

Madi B Profile Image

Madi B

Winfield made our experience super easy and laid back. No pressure, no pushing, no sales tactics. He was knowledgeable and guided us through the process of finding out what we actually needed, and we’re sure we will be sleeping a lot better after having gotten such exemplary customer service! Cheers Winfield!

3 months ago

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