Mattress Firm Waxahachie Crossing

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1439 Highway 77 North Suite A
Waxahachie, TX 75165

Hours

Today: 10:00 AM - 8:00 PM

Monday - Saturday:

10:00 AM - 8:00 PM

Sunday:

10:00 AM - 6:00 PM

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Reviews

Mattress Firm Waxahachie Crossing

1439 Highway 77 North Suite A Waxahachie, TX 75165

4.8

420 Reviews

Tito Villalpando Profile Image

Tito Villalpando

First, let me start of by saying that I experienced some of the best customer service I've ever had from Matt! I had came into the store yesterday because I needed a mattress ASAP. He was super accommodating and he was able to find me exactly what I was looking for. Well, today I realized that I did not buy the right size (this was totally my fault), so I decided to give the store a call to see if anything could be done. Matt the superhero answered and he definitely understood my dilemma. He checked his inventory and unfortunately did not have what I needed at his store, but he went above and beyond to call other stores to locate the correct mattress. He could have easily just directed me to call around to locate what I needed myself but the fact that he did this for me truly showed that he genuinely cares about his customers. I'm in the customer service industry myself and I definitely praise and reward my employees for being so passionate. I definitely feel that Matt deserves some recognition as well. Kudos to you! I will definitely be recommending you to everyone I know!!!

4 months ago

Curtis Breaud Profile Image

Curtis Breaud

Our experience was outstanding. We walked in the Waxahachie store and immediately we were greeted by Katherine. She asked a few questions, then showed us options that fit us best. We found a bed we liked, and she worked quickly to get us a good deal and set a date for delivery. I'd definitely do business with this location again, and especially with Katherine. Her knowledge and professionalism were great.

6 months ago

stuart forbes Profile Image

stuart forbes

The store was laid out great. They had a selection for all prices. $200-$6,000! I am telling you the salesman almost had me on that one. He was so good he showed us the value and got us to an adjustable bed. My wife almost got me the $200 cool hell pillow. It was the best experience I’ve ever had spending almost $2k. I had to call the clerk an ahole (joking of course)

5 months ago

Shelley Miller Profile Image

Shelley Miller

We originally spoke with Matt on Wed and he gave us a price but we didn't decide to buy anything until Friday. Derek and Brandon were great to work with. Apparently Matt sent his notes to Brandon so we didn't have to go through it all again. Derek did his best to get us the best price possible...which he did. We ended up finalizing the deal with Brandon Friday night and he added his additional touch and saved us a little bit more money. Thank you for everything yall did to make this an easy experience.

2 months ago

Robert M Profile Image

Robert M

We walked in looking for a purple mattress for the camper. I looked online but with a mattress you really need to feel it. The sales guy was helpful in pointing out where they were but we did all our own comfort testing. I only found out about the military discount after we had to ask. We also found out about the 200.00 off purple pillows after I ordered 2 of them. Not very over helpful sales associates but I went there k owing what I wanted. The item was not in the store but is at the warehouse. I will return in 2 days to pick it up.

5 months ago

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